Assist On Call Professional In-Home Care Services
Pleasant Hill, CA · Medicare-certified home health agency (CCN 059607)
Patient survey (HHCAHPS): 2★
Serves: 112 ZIP codes (is yours included? →) · Phone: (925) 969-7634 · Verify on Medicare Care Compare ↗
Assist On Call Professional In-Home Care Services holds a 3.5-star CMS quality rating, above the California state average of 3 stars, but its patient survey star rating is 2 out of 5. Families should weigh both figures when considering this agency.
Assist On Call Professional In-Home Care Services offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 112 ZIP codes from its Pleasant Hill, California office.
Yes, Assist On Call Professional In-Home Care Services is Medicare-certified, with CCN 059607, certified since October 21, 2014, so eligible home health services are covered under Medicare when ordered by a doctor. This certification status is confirmed through CMS Care Compare data.
About this agency
Assist On Call Professional In-Home Care Services is a Medicare-certified home health agency based in Pleasant Hill, California, certified since October 21, 2014 (CCN 059607). The agency operates as a proprietary (for-profit) organization.
According to CMS Care Compare data, Assist On Call offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. The agency serves a broad area, covering 112 ZIP codes from its Pleasant Hill office.
CMS Care Compare data shows the agency holds an overall quality star rating of 3.5 out of 5, which is above the California state average of 3 stars. Its patient survey star rating, which reflects patient experience feedback collected as part of the CMS Home Health Care CAHPS survey, is 2 out of 5.
On specific quality measures reported by CMS, the agency provided timely initiation of care in 100.00% of cases, meaning care began promptly after referral or hospital discharge as measured by CMS. Additionally, 78.42% of patients showed improvement in their ability to walk or move around during the course of care, according to CMS-reported outcome data.
These figures reflect CMS Care Compare data and are subject to periodic updates by CMS; consumers are encouraged to verify current figures directly on the Care Compare website before making care decisions.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Assist On Call is Medicare-certified (CCN 059607) and has been since October 21, 2014, so Medicare-eligible home health services are covered when ordered by a physician.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services, per CMS Care Compare data.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a 3.5-star overall quality rating, which is above the California state average of 3 stars, according to CMS Care Compare.
What do patients say about this agency in the CMS patient survey?
The agency's patient survey star rating is 2 out of 5, based on CMS Care Compare survey data.
How do I check this agency's quality and staffing record?
You can review the agency's full quality and staffing data on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/059607?state=CA.
What areas and ZIP codes does this agency serve?
The agency serves 112 ZIP codes from its Pleasant Hill, California location, per CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 112 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about staff availability, care plan customization, and how the agency addresses its patient survey feedback; for specifics not covered by CMS data, call (925) 969-7634 and verify details on Medicare Care Compare.
What is the difference between home health care and non-medical home care?
Home health care, like the skilled nursing and therapy services this agency provides, is medically ordered and Medicare-covered, whereas non-medical home care (such as companionship or housekeeping) is not covered by Medicare and is not part of the services listed for this agency.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since October 21, 2014.
Who owns this agency — for-profit, non-profit, or government?
The agency is a proprietary, for-profit organization.
How much does home health care cost and who pays?
CMS does not publish cost data for this agency; contact the agency at (925) 969-7634 and check with Medicare or your insurer for coverage and cost details.
How do I contact this agency to start care?
You can reach Assist On Call Professional In-Home Care Services at (925) 969-7634, and confirm current details on Medicare Care Compare.
Data: CMS Care Compare (Jul2026 refresh); certified since 10/21/2014. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.