Carilion Home Care Services - Roanoke
Roanoke, VA · Medicare-certified home health agency (CCN 497258)
Patient survey (HHCAHPS): 4★
Serves: 49 ZIP codes (is yours included? →) · Phone: (540) 633-9314 · Verify on Medicare Care Compare ↗
Carilion Home Care Services - Roanoke holds a 3-star CMS quality rating, which is below the Virginia state average of 3.5 stars, along with a 4-star patient survey rating. Families should review the full CMS Care Compare profile for more detail before deciding.
Carilion Home Care Services - Roanoke provides Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 49 ZIP codes from its Roanoke, Virginia office.
Yes, Carilion Home Care Services - Roanoke is Medicare-certified, with CCN 497258, certified since October 23, 1981, so eligible home health services are covered under Medicare when ordered by a doctor. This certification status is on file with CMS Care Compare.
About this agency
Carilion Home Care Services - Roanoke is a Medicare-certified home health agency based in Roanoke, Virginia, certified since October 23, 1981. It is operated under non-profit ownership.
The agency offers the following services: Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide.
According to CMS Care Compare data, the agency holds an overall quality star rating of 3 out of 5, which falls below the Virginia state average of 3.5 stars. Its patient survey star rating is 4 out of 5, reflecting patient experience responses collected through the CMS survey process.
CMS data also reports that 98.08% of patients began receiving care in a timely manner after referral, and 83.74% of patients showed improvement in their ability to walk or move around during the course of care. These figures are drawn from the same CMS data set used for the star ratings.
Carilion Home Care Services - Roanoke serves a broad area, covering 49 ZIP codes from its Roanoke, Virginia office.
All ratings and percentages cited here come from CMS Care Compare data; figures may be updated periodically by CMS, so families should confirm current figures directly on Care Compare before making decisions.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Carilion Home Care Services - Roanoke is Medicare-certified (CCN 497258), certified since October 23, 1981, so eligible home health services are covered under Medicare when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a 3-star CMS quality rating, which is below the Virginia state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency has a patient survey star rating of 4 out of 5, based on CMS Care Compare survey data.
How do I check this agency's quality and staffing record?
You can review the full quality and staffing details for this agency on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/497258?state=VA.
What areas and ZIP codes does this agency serve?
The agency serves 49 ZIP codes from its Roanoke, Virginia office.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 49 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about care plans, staff scheduling, and how the agency coordinates with your doctor; contact the agency at (540) 633-9314 for specifics not covered in CMS data.
What is the difference between home health care and non-medical home care?
Home health care, like the skilled nursing and therapy services this agency provides, is medically ordered and Medicare-eligible, whereas non-medical home care (such as companionship or basic assistance) is not covered under this agency's Medicare-certified services listed here.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since October 23, 1981.
Who owns this agency — for-profit, non-profit, or government?
The agency is operated under non-profit ownership.
How much does home health care cost and who pays?
CMS does not publish cost figures for this agency; contact the agency at (540) 633-9314 and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can contact Carilion Home Care Services - Roanoke at (540) 633-9314 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 10/23/1981. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.