Firsthealth Home Care
West End, NC · Medicare-certified home health agency (CCN 347230)
Patient survey (HHCAHPS): 5★
Serves: 36 ZIP codes (is yours included? →) · Phone: (910) 295-2211 · Verify on Medicare Care Compare ↗
Firsthealth Home Care holds a 3.5-star CMS quality rating, which is at the North Carolina state average of 3.5 stars, and it received a 5-star patient survey rating. These figures come from CMS Care Compare data.
Firsthealth Home Care offers Nursing Care, Physical Therapy, Occupational Therapy, Medical Social Services, and Home Health Aide services. It serves 36 ZIP codes from its office in West End, North Carolina.
Yes, Firsthealth Home Care is Medicare-certified, with CCN 347230, certified since October 3, 1998, so eligible home health services are covered under Medicare when ordered by a doctor. This certification status comes directly from CMS records.
About this agency
Firsthealth Home Care is a Medicare-certified home health agency located in West End, North Carolina, certified since October 3, 1998. The agency is organized as a non-profit provider and offers Nursing Care, Physical Therapy, Occupational Therapy, Medical Social Services, and Home Health Aide services.
According to CMS Care Compare data, Firsthealth Home Care holds a CMS quality star rating of 3.5, which is at the North Carolina state average of 3.5 stars. In the CMS patient survey, the agency received a 5-star rating, reflecting patient responses collected through that survey process.
CMS data also reports agency-specific quality measures: 99.63% of patients began care in a timely manner, and 85.82% of patients showed improvement in walking or moving around during the course of care. These figures come directly from CMS Care Compare and represent the most recent published data vintage for this agency.
Firsthealth Home Care's service area, as listed in CMS data, covers 36 ZIP codes served from its West End, North Carolina office. This profile reflects only the information published in CMS Care Compare; families should consult Medicare Care Compare directly or contact the agency for the most current details on staffing, availability, and specific coverage areas, as those details are not included in the underlying CMS dataset used here.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Firsthealth Home Care is Medicare-certified (CCN 347230) and has been since October 3, 1998, so covered home health services ordered by a doctor are eligible for Medicare payment.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Medical Social Services, and Home Health Aide services, per CMS data.
What is this agency's CMS quality star rating and how does it compare to the state average?
Firsthealth Home Care has a 3.5-star CMS quality rating, which is at the North Carolina state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency received a 5-star patient survey rating according to CMS Care Compare data.
How do I check this agency's quality and staffing record?
You can review Firsthealth Home Care's full quality and staffing data on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/347230?state=NC.
What areas and ZIP codes does this agency serve?
The agency serves 36 ZIP codes from its West End, North Carolina office, according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 36 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about current staffing availability, specific ZIP codes covered, and how care plans are coordinated with your physician; contact the agency at (910) 295-2211 for these details and verify on Medicare Care Compare.
What is the difference between home health care and non-medical home care?
Home health care, like the services this agency provides (nursing, therapy, aide services), is medically ordered and Medicare-eligible, while non-medical home care typically covers non-clinical support; the CMS data provided does not detail non-medical services.
How long has this agency been Medicare-certified?
Firsthealth Home Care has been Medicare-certified since October 3, 1998.
Who owns this agency — for-profit, non-profit, or government?
Firsthealth Home Care is organized as a non-profit agency, according to CMS ownership data.
How much does home health care cost and who pays?
CMS Care Compare does not publish cost figures; contact the agency at (910) 295-2211 for cost information and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can contact Firsthealth Home Care directly at (910) 295-2211 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 10/03/1998. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.