Genuine Healthcare Services
Mcallen, TX · Medicare-certified home health agency (CCN 747702)
Patient survey (HHCAHPS): 4★
Serves: 52 ZIP codes (is yours included? →) · Phone: (956) 683-6296 · Verify on Medicare Care Compare ↗
Genuine Healthcare Services holds a 1-star CMS quality rating, below the Texas average of 3 stars, but a 4-star patient survey rating. Families should weigh both the clinical quality score and the patient experience score when comparing agencies.
Genuine Healthcare Services offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 52 ZIP codes from its Mcallen, Texas office.
Yes, Genuine Healthcare Services is Medicare-certified, with CCN 747702, certified since May 17, 2012, so eligible home health services ordered by a doctor are covered under Medicare. This certification status can be confirmed on Medicare Care Compare.
About this agency
Genuine Healthcare Services is a Medicare-certified home health agency based in Mcallen, Texas, certified since May 17, 2012 (CCN 747702). The agency is organized as a proprietary (for-profit) entity.
According to CMS Care Compare data, Genuine Healthcare Services offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. The agency reports serving 52 ZIP codes from its Mcallen, TX location.
On CMS's quality star rating system, the agency holds a 1-star overall quality rating, which is below the Texas state average of 3 stars. In the CMS patient survey (Star Rating for Patient Survey Results), the agency scored 4 stars, reflecting patient-reported experience feedback collected separately from the clinical quality measures.
Regarding process and outcome measures reported by CMS, 89.30% of patients received timely initiation of care after referral, and 53.11% of patients showed improvement in their ability to walk or move around during the course of care.
These figures are drawn from CMS Care Compare data and reflect the most recently published data vintage available to this listing. Ratings, measures, and service area figures can change as CMS updates its data, so families should verify current figures directly on Medicare Care Compare or by contacting the agency before making care decisions.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Genuine Healthcare Services is Medicare-certified (CCN 747702) and has been since May 17, 2012, so Medicare-eligible home health services ordered by a physician are covered.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a 1-star CMS quality rating, which is below the Texas state average of 3 stars.
What do patients say about this agency in the CMS patient survey?
The agency received a 4-star patient survey rating from CMS, based on patient-reported experience.
How do I check this agency's quality and staffing record?
You can review the agency's full quality and outcome data on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/747702?state=TX.
What areas and ZIP codes does this agency serve?
The agency reports serving 52 ZIP codes from its office in Mcallen, TX.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 52 this agency reports serving.
What questions should I ask before hiring this agency?
Ask about current staffing, availability, and how the 1-star quality rating and 89.30% timely-care rate apply to your specific care needs; contact the agency at (956) 683-6296 for details.
What is the difference between home health care and non-medical home care?
Home health care, like the skilled nursing and therapy services this agency provides, requires a doctor's order and is Medicare-covered; the data provided does not address non-medical home care services.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since May 17, 2012.
How much does home health care cost and who pays?
Cost information is not published by CMS; contact the agency at (956) 683-6296 and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can reach Genuine Healthcare Services at (956) 683-6296 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 05/17/2012. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.