Hcr / Hcr Home Care Chha (Rochester)
Rochester, NY · Medicare-certified home health agency (CCN 337257)
Patient survey (HHCAHPS): 3★
Serves: 115 ZIP codes (is yours included? →) · Phone: (585) 272-1930 · Verify on Medicare Care Compare ↗
Hcr / Hcr Home Care Chha holds a 2.5-star CMS quality rating, below the New York state average of 3.5 stars, and a 3-star patient survey rating. These figures come from CMS Care Compare data.
Hcr / Hcr Home Care Chha offers Nursing Care, Physical Therapy, Occupational Therapy, Medical Social Services, and Home Health Aide services. It serves 115 ZIP codes from its Rochester, NY office.
Yes, Hcr / Hcr Home Care Chha is Medicare-certified (CCN 337257, certified since 1988), so eligible home health services are covered under Medicare when ordered by a doctor. This certification status is confirmed via CMS Care Compare records.
About this agency
Hcr / Hcr Home Care Chha, located in Rochester, New York, is a Medicare-certified home health agency that has held certification since November 2, 1988. The agency is organized as a proprietary (for-profit) provider under CMS records.
Services offered include Nursing Care, Physical Therapy, Occupational Therapy, Medical Social Services, and Home Health Aide services. According to CMS Care Compare data, the agency serves a broad area, covering 115 ZIP codes from its Rochester office.
Per the most recent CMS Care Compare data, the agency holds a CMS quality star rating of 2.5, which falls below the New York state average of 3.5 stars. Its patient survey star rating is 3 out of 5, reflecting patient experience feedback collected through CMS's Home Health Care CAHPS survey.
Additional CMS quality measures show that 97.24% of patients began receiving care in a timely manner after referral, and 81.26% of patients showed improvement in their ability to walk or move around during the course of care, based on the same CMS data vintage.
Families should note that all star ratings, timeliness figures, and improvement percentages cited here originate from CMS Care Compare and are subject to periodic updates; consulting the official Care Compare listing for the most current figures is recommended. This profile does not include cost information, as CMS does not publish pricing data for home health agencies.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Hcr / Hcr Home Care Chha is Medicare-certified (CCN 337257) and has been since November 2, 1988, so eligible home health services ordered by a doctor are covered under Medicare.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a CMS quality star rating of 2.5, which is below the New York state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency's CMS patient survey star rating is 3 out of 5.
How do I check this agency's quality and staffing record?
You can review detailed quality and staffing data on the official Medicare Care Compare page at https://www.medicare.gov/care-compare/details/home-health/337257?state=NY.
What areas and ZIP codes does this agency serve?
The agency, based in Rochester, NY, serves 115 ZIP codes according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 115 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about caregiver qualifications, scheduling availability, and how care plans are coordinated; contact the agency at (585) 272-1930 for specifics not covered by CMS data.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since November 2, 1988.
Who owns this agency — for-profit, non-profit, or government?
CMS lists this agency's ownership type as proprietary (for-profit).
How much does home health care cost and who pays?
CMS does not publish cost figures for home health agencies; contact the agency at (585) 272-1930 for cost information and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can reach the agency by phone at (585) 272-1930.
What is the timely initiation of care rate for this agency?
According to CMS data, 97.24% of the agency's patients began receiving care in a timely manner after referral.
How well do patients improve in walking ability with this agency?
CMS data indicates that 81.26% of patients showed improvement in their ability to walk or move around during care.
Data: CMS Care Compare (Jul2026 refresh); certified since 11/02/1988. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.