Heartland Home Health (West Branch)
West Branch, MI · Medicare-certified home health agency (CCN 237435)
Patient survey (HHCAHPS): 4★
Serves: 32 ZIP codes (is yours included? →) · Phone: (989) 345-1797 · Verify on Medicare Care Compare ↗
Heartland Home Health (West Branch) holds a 4-star CMS quality rating, above the Michigan state average of 3.5, and a 4-star patient survey rating. These figures come from CMS Care Compare data.
Heartland Home Health (West Branch) offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 32 ZIP codes from its West Branch, Michigan office.
Yes, Heartland Home Health (West Branch) is Medicare-certified (CCN 237435, certified since 1997), so eligible home health services are covered under Medicare when ordered by a doctor. This certification status is based on CMS records.
About this agency
Heartland Home Health (West Branch) is a Medicare-certified home health agency located in West Branch, Michigan, certified since August 11, 1997. The agency is a proprietary (for-profit) organization offering Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
According to CMS Care Compare data, Heartland Home Health holds a CMS quality star rating of 4 out of 5, which is above the Michigan state average of 3.5 stars. The agency also received a patient survey star rating of 4 out of 5, reflecting patient experience feedback collected through the CMS patient survey program.
CMS data further indicates that 98.90% of patients received timely initiation of care, meaning care began promptly after referral, and 91.63% of patients showed improvement in their ability to walk or move around during the course of care. These figures come from CMS performance measures tracked as part of the Care Compare reporting system.
Heartland Home Health serves a service area covering 32 ZIP codes from its West Branch, Michigan office. All quality ratings, survey results, and outcome measures cited here are drawn from CMS Care Compare data; readers should verify current figures directly on the Care Compare website, as data vintages are updated periodically by CMS.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Heartland Home Health (West Branch) is Medicare-certified under CCN 237435, so eligible home health services ordered by a doctor are covered under Medicare.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a 4-star CMS quality rating, which is above the Michigan state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency received a 4-star patient survey rating according to CMS Care Compare data.
How do I check this agency's quality and staffing record?
You can review Heartland Home Health's full quality and staffing details on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/237435?state=MI.
What areas and ZIP codes does this agency serve?
The agency serves 32 ZIP codes from its West Branch, Michigan office.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 32 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about current staff availability, specific service scheduling, and any details not listed on Care Compare by calling the agency at (989) 345-1797.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since August 11, 1997.
Who owns this agency — for-profit, non-profit, or government?
Heartland Home Health (West Branch) is a proprietary, for-profit agency.
How much does home health care cost and who pays?
Specific cost information is not published by CMS; contact the agency at (989) 345-1797 and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can contact Heartland Home Health (West Branch) at (989) 345-1797 to inquire about starting care.
What is the CMS data on timely initiation of care and walking improvement for this agency?
CMS reports 98.90% of patients received timely initiation of care and 91.63% showed improvement in walking or moving around.
Data: CMS Care Compare (Jul2026 refresh); certified since 08/11/1997. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.