Where The Heart Is Inc
Eads, TN · Medicare-certified home health agency (CCN 447577)
Patient survey (HHCAHPS): 4★
Serves: 38 ZIP codes (is yours included? →) · Phone: (901) 867-1556 · Verify on Medicare Care Compare ↗
Where The Heart Is Inc holds a 2-star CMS quality rating, below the Tennessee state average of 4 stars, but has a 4-star patient survey rating. This suggests patients report a positive experience even though the overall quality star rating trails the state average.
Where The Heart Is Inc offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, and Home Health Aide services. It serves 38 ZIP codes from its office in Eads, Tennessee.
Yes, Where The Heart Is Inc is Medicare-certified (CCN 447577), certified since April 28, 2010, so eligible home health services are covered under Medicare when ordered by a doctor. No additional benefit details are available beyond this certification status.
About this agency
Where The Heart Is Inc is a Medicare-certified home health agency based in Eads, Tennessee, operating under proprietary (for-profit) ownership. The agency has been Medicare-certified since April 28, 2010.
According to CMS Care Compare data, Where The Heart Is Inc offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, and Home Health Aide services. The agency serves a wide area, covering 38 ZIP codes from its Eads, Tennessee office.
On CMS's quality star rating system, the agency holds a 2-star overall quality rating, which is below the Tennessee state average of 4 stars. Its patient survey star rating, which reflects feedback from patients about their care experience, stands at 4 stars. In terms of specific quality measures reported by CMS, 84.94% of patients received timely initiation of care, and 74.05% of patients showed improvement in walking or moving around during their episode of care.
These figures reflect CMS Care Compare data and should be verified for the most current information, as ratings and measures are updated periodically. Families considering this agency should review the full Care Compare profile and confirm details directly with the agency before making care decisions.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Where The Heart Is Inc is Medicare-certified (CCN 447577) since April 28, 2010, so Medicare covers eligible home health services when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a 2-star CMS quality rating, which is below the Tennessee state average of 4 stars.
What do patients say about this agency in the CMS patient survey?
The agency has a 4-star patient survey rating according to CMS Care Compare data.
How do I check this agency's quality and staffing record?
You can review the full quality and staffing details on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/447577?state=TN.
What areas and ZIP codes does this agency serve?
The agency serves 38 ZIP codes from its office in Eads, Tennessee.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 38 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about staff availability, specific services for your needs, and recent quality performance; contact the agency at (901) 867-1556 and verify details on Medicare Care Compare.
What is the difference between home health care and non-medical home care?
Home health care, like the skilled nursing and therapy services this agency provides, is medical in nature and ordered by a doctor, while non-medical home care typically covers non-clinical assistance; the data provided does not detail non-medical services here.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since April 28, 2010.
Who owns this agency — for-profit, non-profit, or government?
Where The Heart Is Inc is a proprietary, for-profit agency.
How much does home health care cost and who pays?
Cost information is not published by CMS; contact the agency at (901) 867-1556 and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can reach Where The Heart Is Inc at (901) 867-1556 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 04/28/2010. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.