Acg Hospice-Olive Branch
Olive Branch, MS · Medicare-certified hospice (CCN 251669)
CMS process measure: 93.57 (state average 97.83 — below state average)
Serves: 34 ZIP codes (is yours included? →) · Phone: (662) 420-7157 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said they would definitely recommend Acg Hospice-Olive Branch 73% of the time, with 81% rating their experience 9 or 10 out of 10. On CMS's composite process measure, this hospice scored 93.57 compared to the Mississippi state average of 97.83, placing it below the state average.
Acg Hospice-Olive Branch serves 34 ZIP codes from its Olive Branch, Mississippi office in Desoto County. Families should contact the hospice directly to confirm whether their specific address falls within this service area.
Yes, Acg Hospice-Olive Branch is Medicare-certified (CCN 251669, since February 2011). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Acg Hospice-Olive Branch is a government-owned hospice located in Olive Branch, Mississippi, in Desoto County. According to CMS Care Compare data, the hospice has been Medicare-certified since February 3, 2011.
In the CMS CAHPS family caregiver survey, 73% of caregivers said they would definitely recommend this hospice, and 81% rated their overall experience 9 or 10 out of 10. CMS has not published a specific CAHPS star rating for this hospice in the data provided.
On CMS's composite process quality measure, which reflects how consistently the hospice completed a bundle of recommended care processes, Acg Hospice-Olive Branch scored 93.57, compared to a Mississippi state average of 97.83 — placing it below the state average. CMS also reports a care index score of 7 and notes that 63.1% of patients received visits from hospice staff in the last days of life, according to the available data.
The hospice reports serving 34 ZIP codes from its Olive Branch office, indicating a moderately broad service area in the surrounding region.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are included here. All figures above come from CMS Care Compare data as provided and should be verified directly on Care Compare for the most current information. Where CMS has not published a measure, this reflects data availability, often due to small patient counts, and does not indicate poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Acg Hospice-Olive Branch is Medicare-certified under CCN 251669, certified since February 3, 2011. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 73% of family caregivers said they would definitely recommend this hospice, and 81% rated their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice scored 93.57 on the CMS composite process measure, compared to a Mississippi state average of 97.83, placing it below the state average.
What areas and ZIP codes does this hospice serve?
Acg Hospice-Olive Branch reports serving 34 ZIP codes from its Olive Branch, Mississippi office in Desoto County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 34 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is government-run. Ownership type does not by itself determine quality of care, but it can inform families about organizational structure and priorities.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since February 3, 2011, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for patients who have stopped curative treatment and are generally expected to have a limited life expectancy.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care, support, or medical attention.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; contact the hospice at (662) 420-7157 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; contact the hospice at (662) 420-7157 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction, quality measure scores, service area, and staffing; contact the hospice at (662) 420-7157 for specifics not covered by this data.
How do I verify this hospice on Medicare Care Compare?
You can look up Acg Hospice-Olive Branch directly at https://www.medicare.gov/care-compare/details/hospice/251669?state=MS to confirm current CMS-reported details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.