First Call Hospice
Citrus Heights, CA · Medicare-certified hospice (CCN 051721)
CMS process measure: 98.41 (state average 93.41 — above state average)
Serves: 73 ZIP codes (is yours included? →) · Phone: (916) 725-2580 · Verify on Medicare Care Compare ↗
First Call Hospice has a 5-star family caregiver rating on the CMS CAHPS survey, with 91% of caregivers saying they would definitely recommend it. Its CMS composite process score of 98.41 is above the California state average of 93.41.
First Call Hospice serves 73 ZIP codes from its Citrus Heights, California office in Sacramento County.
Yes, First Call Hospice is Medicare-certified, with CCN 051721, certified since 1998; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
First Call Hospice is a for-profit hospice located in Citrus Heights, California, serving families in Sacramento County. It has been Medicare-certified since July 14, 1998 (CCN 051721).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave First Call Hospice a 5-star rating. Ninety-one percent of respondents said they would definitely recommend this hospice to others, and 91 percent rated their overall experience 9 or 10 on a 0-10 scale.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of important care processes, First Call Hospice scored 98.41, which is above the California state average of 93.41. CMS also reports a care index score of 8 and notes that 44.4 percent of patients received visits from hospice staff in the final days of life, according to the published data.
First Call Hospice reports serving 73 ZIP codes from its Citrus Heights office, reflecting a broad service area within the region.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; this listing does not include cost information beyond that fact.
All figures above are drawn from CMS Care Compare data as published; families are encouraged to verify current details directly with CMS and with First Call Hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. First Call Hospice is Medicare-certified (CCN 051721) since July 14, 1998, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 5-star CAHPS rating, with 91% of family caregivers saying they would definitely recommend First Call Hospice and 91% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 98.41, which is above the California state average of 93.41.
What areas and ZIP codes does this hospice serve?
First Call Hospice reports serving 73 ZIP codes from its Citrus Heights, California office in Sacramento County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 73 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
First Call Hospice is a for-profit hospice; ownership type does not determine quality on its own, but CMS publishes it as part of its transparency data.
How long has this hospice been Medicare-certified?
First Call Hospice has been Medicare-certified since July 14, 1998.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those no longer pursuing curative treatment, typically with a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
No. Choosing hospice means shifting the focus of care to comfort, dignity, and quality of life rather than curative treatment; it is a care choice, not giving up.
Where is hospice care provided — at home or in a facility?
This is not specified in the CMS data provided; please contact First Call Hospice at (916) 725-2580 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; please contact First Call Hospice at (916) 725-2580 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, quality measure scores compared to the state average, service area, and how care needs would be met; contact First Call Hospice at (916) 725-2580 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can review First Call Hospice's official listing at https://www.medicare.gov/care-compare/details/hospice/051721?state=CA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.