Gentiva
Amarillo, TX · Medicare-certified hospice (CCN 451663)
CMS process measure: 99.78 (state average 94.72 — above state average)
Serves: 57 ZIP codes (is yours included? →) · Phone: (806) 372-7696 · Verify on Medicare Care Compare ↗
Gentiva has earned a 4-star CAHPS family caregiver rating, with 85% of caregivers saying they would definitely recommend it. Its CMS composite process score of 99.78 is above the Texas state average of 94.72.
Gentiva serves 57 ZIP codes from its Amarillo, Texas office in Randall County.
Yes, Gentiva is Medicare-certified (CCN 451663, since 1997); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Amarillo, Texas, serving Randall County and the surrounding region. It has been Medicare-certified since March 5, 1997, meaning it has met federal requirements for hospice care for over two decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva a 4-star rating. Among those surveyed, 85% said they would definitely recommend this hospice to others, and 84% rated their overall experience of care a 9 or 10 out of 10.
On CMS's composite process measure — which reflects how consistently a hospice performs a bundle of recommended care processes — Gentiva scored 99.78, compared to a Texas state average of 94.72. This places Gentiva above the state average on this measure. CMS also reports a care index score of 9 and notes that 69.9% of patients received visits in the last days of life, per the published data.
Gentiva's service area, as reflected in CMS data, spans 57 ZIP codes from its Amarillo office.
The Medicare hospice benefit covers hospice care for eligible patients; no additional cost information is provided here. All figures above come from CMS Care Compare data and are subject to CMS's publication vintage; families should verify current figures directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 451663) since March 5, 1997. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Gentiva received a 4-star rating, with 85% of family caregivers saying they would definitely recommend it and 84% rating their overall experience a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 99.78, which is above the Texas state average of 94.72, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Gentiva serves 57 ZIP codes from its Amarillo, Texas office in Randall County, per CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 57 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not directly indicate quality of care; CMS quality measures and caregiver survey results are better indicators of experience.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since March 5, 1997.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped pursuing curative treatment and typically have a life expectancy of six months or less, as determined by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up medical care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva delivers care; please contact the hospice at (806) 372-7696 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Gentiva directly at (806) 372-7696 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how a hospice performs on CMS quality measures, and the size of its service area — all of which are reflected in Gentiva's CMS Care Compare profile; for other specifics, contact the hospice at (806) 372-7696.
How do I verify this hospice on Medicare Care Compare?
You can view Gentiva's official CMS profile, including its CCN 451663, at https://www.medicare.gov/care-compare/details/hospice/451663?state=TX.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.