Gentiva
Auburndale, MA · Medicare-certified hospice (CCN 221591)
CMS process measure: 98.92 (state average 95.51 — above state average)
Serves: 99 ZIP codes (is yours included? →) · Phone: (617) 332-0813 · Verify on Medicare Care Compare ↗
Gentiva has earned a 5-star rating from family caregivers on the CMS CAHPS survey, with 90% saying they would definitely recommend it. Its CMS composite process score of 98.92 is above the Massachusetts state average of 95.51.
Gentiva serves 99 ZIP codes from its Auburndale, Massachusetts office in Middlesex County.
Yes, Gentiva is Medicare-certified (CCN 221591, since November 2010), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Auburndale, Massachusetts, serving families in Middlesex County and beyond. It has been Medicare-certified since November 8, 2010, under CMS Certification Number (CCN) 221591.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 5 stars. Among respondents, 90% said they would definitely recommend this hospice to others, and 88% rated their experience 9 or 10 out of 10. These figures reflect the experiences of caregivers who completed the survey and are published by CMS as part of its standardized hospice quality reporting.
On the CMS composite process measure, which reflects how consistently a hospice delivers a bundle of recommended care processes, Gentiva scored 98.92, which is above the Massachusetts state average of 95.51. CMS also reports a care index score of 9 and notes that 68.3% of patients received visits in the last days of life, based on the most recent published data.
Gentiva's service area, as listed on Care Compare, spans 99 ZIP codes, indicating a broad geographic reach from its Auburndale office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures above come from CMS Care Compare data; where CMS has not published a particular measure, that generally reflects limited patient volume rather than a quality concern.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva is Medicare-certified (CCN 221591) since November 8, 2010, and the Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
CMS CAHPS survey data shows Gentiva earned a 5-star overall rating, with 90% of caregivers saying they would definitely recommend it and 88% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process score is 98.92, which is above the Massachusetts state average of 95.51. CMS also reports a care index score of 9 and that 68.3% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Gentiva serves 99 ZIP codes from its office in Auburndale, Massachusetts, in Middlesex County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 99 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not directly determine quality; CMS survey and process measures like those above give a more direct picture of care experience.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since November 8, 2010.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort and quality of life for people who have stopped pursuing curative treatment and typically have a life expectancy of six months or less, as determined by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where Gentiva delivers care; please contact the hospice at (617) 332-0813 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data available does not describe the intake process; contact Gentiva directly at (617) 332-0813 to learn how to begin care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, quality measure performance, service area, and how care needs are met day to day; you can review Gentiva's published CMS figures above and ask the hospice directly at (617) 332-0813 for further details.
How do I verify this hospice on Medicare Care Compare?
You can view Gentiva's official CMS profile, including CCN 221591, at https://www.medicare.gov/care-compare/details/hospice/221591?state=MA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.