Gentiva
Carroll, IA · Medicare-certified hospice (CCN 161582)
CMS process measure: 96.19 (state average 97.19 — at state average)
Serves: 49 ZIP codes (is yours included? →) · Phone: (712) 792-2191 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS gave Gentiva strong marks, with 94% saying they would definitely recommend the hospice and 84% rating their experience 9 or 10 out of 10. On CMS's composite process measure, Gentiva scored 96.19, which is at the Iowa state average of 97.19.
Gentiva serves 49 ZIP codes from its office in Carroll, Iowa, located in Carroll County. Families in this broader area may be eligible for its hospice services.
Yes, Gentiva is Medicare-certified (CCN 161582), certified since June 20, 2007, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. No additional coverage details are available beyond this from CMS data.
About this hospice
Gentiva is a for-profit hospice provider based in Carroll, Iowa, serving families in Carroll County and the surrounding area. It has been Medicare-certified since June 20, 2007 (CCN 161582).
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey reported positive experiences: 94% said they would definitely recommend this hospice, and 84% rated their overall experience a 9 or 10 out of 10. CMS has not published a separate overall CAHPS star rating for this hospice in the data provided, which can occur when patient survey counts are small; this does not indicate a quality concern.
On CMS's composite process measure, which reflects how consistently core hospice care processes are delivered, Gentiva scored 96.19, which CMS classifies as at the Iowa state average of 97.19. A related CMS care index score of 9 was also reported, along with a figure showing 58.9% for visits in the last days of life, as published by CMS.
Gentiva's service area includes 49 ZIP codes, reflecting a broad reach from its Carroll, Iowa location.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures above come from CMS Care Compare data; families are encouraged to review the source directly and confirm current details with the hospice before making care decisions.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 161582) and has been since June 20, 2007. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, 94% of family caregivers said they would definitely recommend Gentiva, and 84% rated their overall experience 9 or 10 out of 10. CMS has not published a separate overall star rating for this hospice in the data available.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 96.19, which CMS classifies as at the Iowa state average of 97.19. CMS also reported a care index score of 9 and a visits-in-last-days-of-life figure of 58.9%.
What areas and ZIP codes does this hospice serve?
Gentiva serves 49 ZIP codes from its office in Carroll, Iowa, in Carroll County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 49 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type doesn't directly determine care quality, so it's worth reviewing the CMS survey results and process scores alongside this fact.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since June 20, 2007.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have decided to stop curative treatment and are focused on comfort, usually when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness, but it does not mean giving up all care — patients still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva delivers care; please contact the hospice at (712) 792-2191 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn about starting care with Gentiva, contact the hospice directly at (712) 792-2191 and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction survey results, how a hospice's quality scores compare to state averages, and its service area — all of which are covered in CMS Care Compare data for Gentiva.
How do I verify this hospice on Medicare Care Compare?
You can review Gentiva's official CMS profile, including CCN 161582, at https://www.medicare.gov/care-compare/details/hospice/161582?state=IA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.