Gentiva
Chattanooga, TN · Medicare-certified hospice (CCN 441576)
CMS process measure: 100 (state average 98.92 — above state average)
Serves: 33 ZIP codes (is yours included? →) · Phone: (423) 892-3737 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family-caregiver survey star ratings or recommend percentages for Gentiva. However, on CMS's composite process measure, Gentiva scored 100.00, above the Tennessee state average of 98.92.
Gentiva serves 33 ZIP codes from its Chattanooga, TN office in Hamilton County, according to CMS Care Compare data.
Yes, Gentiva is Medicare-certified (CCN 441576, since 1998); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Chattanooga, Tennessee, serving families in Hamilton County and the surrounding area. According to CMS Care Compare data, this hospice has been Medicare-certified since September 16, 1998.
CMS has not published CAHPS family-caregiver survey results (percent who would definitely recommend, percent rating the hospice 9-10, or a star rating) for Gentiva, which often happens when a hospice has too few surveyed patients for CMS to report figures. This should not be read as an indication of poor quality — it simply means CMS has not released the data.
On CMS's composite process measure, which reflects how consistently a hospice delivers a set of recommended care processes, Gentiva scored 100.00, compared to a Tennessee state average of 98.92 — placing it above the state average. CMS also reports a care index score of 9 for this hospice, and notes that 56.5% of patients received visits in the last days of life, per CMS Care Compare data.
Gentiva's service area, as reported by CMS, covers 33 ZIP codes from its Chattanooga office.
The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here. All figures above come from CMS Care Compare data and reflect the vintage of that published dataset. Families should contact the hospice directly or consult Care Compare to confirm current details, services, and staffing, none of which are included in this profile.
Questions families ask
Does Medicare cover care from Gentiva?
Yes, Gentiva is Medicare-certified (CCN 441576), certified since September 16, 1998, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family-caregiver survey results for Gentiva, which is often due to small patient counts rather than any indication of quality.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 100.00, compared to the Tennessee state average of 98.92, placing it above the state average; CMS also reports a care index score of 9 and notes 56.5% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva serves 33 ZIP codes from its Chattanooga, TN office in Hamilton County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 33 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type is one factor among several CMS reports, and families may want to consider it alongside quality measures and survey results.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since September 16, 1998, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curative treatment, but it does not mean giving up on care, support, or medical attention.
Where is hospice care provided — at home or in a facility?
This data does not specify where Gentiva provides care; please contact the hospice at (423) 892-3737 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The provided data does not describe the enrollment process; please contact Gentiva directly at (423) 892-3737 to learn how to begin care, and verify information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measures like the composite process score, service area, and ownership type — all of which are covered in this listing using CMS data; for other specifics, contact the hospice at (423) 892-3737.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 441576) directly at https://www.medicare.gov/care-compare/details/hospice/441576?state=TN to confirm the figures reported here.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.