Gentiva
Columbus, GA · Medicare-certified hospice (CCN 111560)
CMS process measure: 92.74 (state average 93.95 — below state average)
Serves: 65 ZIP codes (is yours included? →) · Phone: (706) 653-0835 · Verify on Medicare Care Compare ↗
Gentiva in Columbus, Georgia holds a 4-star family caregiver rating on the CMS CAHPS survey, with 84% of caregivers saying they would definitely recommend it. Its CMS composite process score of 92.74 is below the Georgia state average of 93.95.
Gentiva serves 65 ZIP codes from its Columbus, Georgia office in Muscogee County. Families in this service area may be eligible to receive care from this Medicare-certified hospice.
Yes, Gentiva is Medicare-certified, with CCN 111560, certified since November 7, 1997. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Gentiva is a for-profit hospice provider based in Columbus, Georgia (Muscogee County), certified by Medicare since November 7, 1997 (CCN 111560). It serves families across a wide area, covering 65 ZIP codes from its Columbus office.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 4 stars. Among those surveyed, 84% said they would definitely recommend this hospice to others, and 86% rated their experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice completes recommended care processes, Gentiva scored 92.74, which is below the Georgia state average of 93.95. CMS also reports a care index score of 10 and notes that 65.6% of patients received visits in the last days of life, based on the data CMS has published.
Ownership matters mainly because it may affect how a hospice is organized and reimbursed, but CMS quality measures apply to all certified hospices regardless of profit status. Where CMS has not published a particular measure for a hospice, it is often due to small patient counts, and this should not be read as a sign of poor quality.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data; families should verify current details directly on that site or by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva is Medicare-certified (CCN 111560), certified since November 7, 1997, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave Gentiva a 4-star rating on the CMS CAHPS survey, with 84% saying they would definitely recommend it and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 92.74, which CMS lists as below the Georgia state average of 93.95. CMS also reports a care index score of 10 and that 65.6% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Gentiva serves 65 ZIP codes from its Columbus, Georgia office in Muscogee County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 65 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. CMS quality measures apply to all certified hospices regardless of ownership type, so ownership alone does not indicate quality.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since November 7, 1997.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure when a person is expected to have six months or less to live, as determined by a physician.
Does choosing hospice mean giving up treatment?
No. Hospice means shifting the focus of care to comfort and quality of life rather than curing the illness; it does not mean abandoning medical attention or support.
Where is hospice care provided — at home or in a facility?
This data does not specify where Gentiva provides care; contact the hospice at (706) 653-0835 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact Gentiva directly at (706) 653-0835 for guidance on getting started.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction ratings, how a hospice's quality scores compare to state averages, and its service area, all of which are available for Gentiva on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can view Gentiva's official CMS listing, including CCN 111560, at https://www.medicare.gov/care-compare/details/hospice/111560?state=GA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.