Gentiva
Dallas, TX · Medicare-certified hospice (CCN 451527)
CMS process measure: 99.39 (state average 94.72 — above state average)
Serves: 95 ZIP codes (is yours included? →) · Phone: (214) 231-3914 · Verify on Medicare Care Compare ↗
Gentiva has earned a 4-star rating from family caregivers in the CMS CAHPS survey, with 85% saying they would definitely recommend this hospice. Its CMS composite process score of 99.39 is above the Texas state average of 94.72.
Gentiva serves 95 ZIP codes from its office in Dallas, Texas, located in Dallas County. Families can contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Gentiva is Medicare-certified, with CCN 451527, certified since 1988. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Dallas, Dallas County, Texas. It has been Medicare-certified since October 18, 1988, meaning it has served patients under Medicare's hospice benefit for over three decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 4 stars. Among those surveyed, 85% said they would definitely recommend this hospice to others, and 84% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice delivers a defined set of care processes, Gentiva scored 99.39, compared to the Texas state average of 94.72 — placing it above the state average. CMS also reports a care index score of 9 and notes that 52.9% of patients received visits from hospice staff during the last days of life, based on the same CMS data set.
Gentiva reports serving 95 ZIP codes from its Dallas office, indicating a fairly broad service area across the region.
All figures above come from CMS Care Compare data and reflect the most recent published vintage available. Where a measure is not mentioned here, CMS has not published it for this hospice, which often happens simply because of small patient counts rather than any indication of quality.
The Medicare hospice benefit covers hospice care for eligible patients. No cost or fee information is provided here; families should ask the hospice directly about coverage details.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 451527, since October 18, 1988), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Gentiva received a 4-star rating from family caregivers, with 85% saying they would definitely recommend it and 84% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process score is 99.39, which is above the Texas state average of 94.72.
What areas and ZIP codes does this hospice serve?
Gentiva reports serving 95 ZIP codes from its office in Dallas, Dallas County, Texas.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 95 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type does not by itself indicate the quality of care, but families may wish to know it when comparing providers.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since October 18, 1988.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is specifically for those who have chosen to focus on comfort rather than curative treatment, typically when a doctor believes life expectancy is six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care or support, and patients can still receive treatment for symptoms and other conditions.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva provides care; please contact the hospice at (214) 231-3914 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin hospice care with Gentiva, contact them directly at (214) 231-3914 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how a hospice's quality measures compare to state averages, and the service area — all of which are covered above using CMS data for Gentiva; for further specifics, contact the hospice at (214) 231-3914.
How do I verify this hospice on Medicare Care Compare?
You can verify Gentiva's certification and current CMS data at https://www.medicare.gov/care-compare/details/hospice/451527?state=TX.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.