Gentiva
Hot Springs, AR · Medicare-certified hospice (CCN 041537)
CMS process measure: 97.8 (state average 97.84 — at state average)
Serves: 61 ZIP codes (is yours included? →) · Phone: (501) 781-4033 · Verify on Medicare Care Compare ↗
Gentiva received a 3-star family caregiver rating from the CMS CAHPS Hospice Survey, with 79% of caregivers saying they would definitely recommend it. Its CMS composite process score of 97.80 is at the Arkansas state average of 97.84.
Gentiva serves 61 ZIP codes from its office in Hot Springs, Arkansas, in Garland County.
Yes, Gentiva is Medicare-certified, with CCN 041537, certified since 1993. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Gentiva is a for-profit hospice located in Hot Springs, Arkansas, serving families in Garland County and the surrounding region. The hospice has been Medicare-certified since September 10, 1993, and holds Medicare provider number (CCN) 041537.
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave Gentiva an overall rating of 3 stars. Seventy-nine percent of respondents said they would definitely recommend this hospice to others, and 81 percent rated their experience of care 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Gentiva scored 97.80, which CMS classifies as at the state average of 97.84 for Arkansas. CMS also reported a care index score of 10 and noted that 59.9% of patients received visits from staff in the last days of life, based on the data available.
Gentiva's service area covers 61 ZIP codes from its Hot Springs office.
All figures above come from CMS Care Compare data as published by CMS; they are not generated or estimated by this listing. Where a measure is not shown, CMS has not published it for this hospice, which often reflects a small number of surveyed patients rather than a quality concern. The Medicare hospice benefit covers hospice care for eligible patients; no cost information is provided here beyond that fact.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva is Medicare-certified (CCN 041537) and has been since September 10, 1993. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS CAHPS survey data, Gentiva received a 3-star rating, with 79% of caregivers saying they would definitely recommend the hospice and 81% rating their care experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process score is 97.80, which CMS classifies as at the Arkansas state average of 97.84. CMS also lists a care index score of 10 and notes that 59.9% of patients received visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
Gentiva serves 61 ZIP codes from its office in Hot Springs, Arkansas, in Garland County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 61 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not directly indicate quality of care; CMS quality measures and survey results are better indicators to review.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since September 10, 1993.
What is the difference between hospice and palliative care?
Hospice care focuses on comfort for people who are no longer pursuing curative treatment and are generally expected to have a limited life expectancy, while palliative care can be provided alongside curative treatment at any stage of a serious illness to relieve symptoms and improve quality of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up all medical care, as hospice teams manage pain and other symptoms.
Where is hospice care provided — at home or in a facility?
This data does not specify where Gentiva provides care. Please contact the hospice at (501) 781-4033 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The available data does not describe the intake process. Please contact Gentiva directly at (501) 781-4033 to learn how to begin care, and verify information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how a hospice compares to state averages on quality measures, the areas it serves, and how long it has been Medicare-certified — all of which are covered in this listing using CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva directly at https://www.medicare.gov/care-compare/details/hospice/041537?state=AR using its CCN, 041537.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.