Gentiva Ii
Portage, MI · Medicare-certified hospice (CCN 231591)
CMS process measure: 97.84 (state average 97.27 — at state average)
Serves: 78 ZIP codes (is yours included? →) · Phone: (269) 342-9308 · Verify on Medicare Care Compare ↗
Gentiva Ii received a 3-star family caregiver rating on the CMS CAHPS survey, with 82% saying they would definitely recommend it. Its CMS composite process score of 97.84 is at the state average for Michigan, which is 97.27.
Gentiva Ii serves 78 ZIP codes from its office in Portage, Michigan, in Kalamazoo County. Families can contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Gentiva Ii is Medicare-certified, with CCN 231591, certified since 2004. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva Ii is a Medicare-certified hospice in Portage, Michigan, serving Kalamazoo County and the surrounding area. It has been Medicare-certified since March 12, 2004, and is operated as a for-profit organization.
According to CMS Care Compare data, family caregivers who completed the CAHPS Hospice Survey gave Gentiva Ii an overall rating of 3 stars. Among those surveyed, 82% said they would definitely recommend this hospice to others, and 83% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice completes a set of important care processes, Gentiva Ii scored 97.84, compared to the Michigan state average of 97.27 — CMS classifies this as at the state average. CMS also reports a care index score of 10 and notes that 54.4% of patients received visits from hospice staff in the last days of life, based on the data provided.
Gentiva Ii's service area, as reflected in CMS data, includes 78 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data; where a measure is not listed here, CMS has not published it for this hospice, which often reflects a small number of surveyed patients rather than any quality concern. Families are encouraged to verify current details directly with the hospice and on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva Ii is Medicare-certified (CCN 231591), certified since March 12, 2004, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Gentiva Ii received an overall rating of 3 stars, with 82% of family caregivers saying they would definitely recommend it and 83% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva Ii's composite process score is 97.84, compared to a Michigan state average of 97.27 — CMS classifies this as at the state average.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva Ii serves 78 ZIP codes from its office in Portage, Michigan, in Kalamazoo County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 78 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva Ii is organized as a for-profit hospice; ownership type does not by itself determine quality of care, but it is public information CMS reports for transparency.
How long has this hospice been Medicare-certified?
Gentiva Ii has been Medicare-certified since March 12, 2004.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure, typically when a doctor believes a patient has a limited life expectancy.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care from curing an illness to comfort and quality of life; it does not mean giving up care or support, and patients can discuss their options with their doctor.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva Ii delivers care; contact the hospice at (269) 342-9308 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact Gentiva Ii at (269) 342-9308 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, how quality measures compare to state averages, and the areas served — Gentiva Ii's CMS data on these points is included above, and further questions can be directed to (269) 342-9308.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva Ii directly at https://www.medicare.gov/care-compare/details/hospice/231591?state=MI to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.