Gentiva
Jackson, MS · Medicare-certified hospice (CCN 251590)
CMS process measure: 99.38 (state average 97.83 — above state average)
Serves: 59 ZIP codes (is yours included? →) · Phone: (601) 983-3193 · Verify on Medicare Care Compare ↗
Gentiva has a 3-star family caregiver rating on the CMS CAHPS survey, with 79% of families saying they would definitely recommend it. Its composite process score of 99.38 is above the Mississippi state average of 97.83.
Gentiva serves 59 ZIP codes from its office in Jackson, Mississippi, in Hinds County.
Yes, Gentiva is Medicare-certified (CCN 251590, since 2004); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Jackson, Mississippi, serving families from its office in Hinds County. It has been Medicare-certified since September 16, 2004 (CCN 251590).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 3 stars. Among those surveyed, 79% said they would definitely recommend this hospice to others, and 85% rated their experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Gentiva scored 99.38, which is above the Mississippi state average of 97.83. CMS also reports a care index score of 9 and notes that 67.4% of patients received visits from staff in the last days of life, according to available Care Compare figures.
Gentiva's service area, as listed on Care Compare, spans 59 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost details are provided here.
All figures above come from CMS Care Compare data. Where a measure is not mentioned, CMS has not published it for this hospice, which is often related to small patient survey counts and does not necessarily indicate lower quality. Families are encouraged to verify current details directly on Medicare Care Compare and by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 251590) since September 16, 2004, and the Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey gives Gentiva an overall rating of 3 stars, with 79% of family caregivers saying they would definitely recommend it and 85% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 99.38, above the Mississippi state average of 97.83, and CMS also reports a care index score of 9.
What areas and ZIP codes does this hospice serve?
Gentiva serves 59 ZIP codes from its Jackson, Mississippi office in Hinds County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 59 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type is disclosed by CMS but is not by itself an indicator of quality, so families may want to consider it alongside survey and quality measures.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since September 16, 2004.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure and is typically for patients with a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
No; hospice shifts the focus of care to comfort and quality of life rather than curing an illness, but patients still receive medical, emotional, and spiritual support for their needs.
Where is hospice care provided — at home or in a facility?
CMS data does not specify the settings where Gentiva provides care; contact the hospice at (601) 983-3193 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The provided data doesn't include enrollment steps; contact Gentiva directly at (601) 983-3193 to learn how to begin care, and verify information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how a hospice performs on CMS quality measures, and what areas are served — Gentiva's CAHPS star rating, 99.38 composite score, and 59-ZIP service area are documented on Care Compare, though further questions can be directed to (601) 983-3193.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 251590) directly at https://www.medicare.gov/care-compare/details/hospice/251590?state=MS to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.