Gentiva
Mount Vernon, OH · Medicare-certified hospice (CCN 361635)
CMS process measure: 99.38 (state average 97.03 — above state average)
Serves: 160 ZIP codes (is yours included? →) · Phone: (740) 263-2248 · Verify on Medicare Care Compare ↗
Gentiva has a CAHPS family caregiver rating of 3 out of 5 stars, with 84% of caregivers saying they would definitely recommend it. On CMS's composite process measure, Gentiva scored 99.38 compared to the Ohio state average of 97.03, which is above the state average.
Gentiva serves 160 ZIP codes from its office in Mount Vernon, Ohio, in Knox County. Families in the surrounding region can contact the hospice directly to confirm whether their specific address is covered.
Yes, Gentiva is Medicare-certified, with CCN 361635, certified since 2007. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Mount Vernon, Ohio, serving families in Knox County and the surrounding region. It has been Medicare-certified since January 31, 2007, under CMS Certification Number (CCN) 361635.
According to the CMS CAHPS family caregiver survey, Gentiva received an overall star rating of 3 out of 5. Among caregivers surveyed, 84% said they would definitely recommend this hospice to others, and 82% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice completes recommended care processes, Gentiva scored 99.38, compared with the Ohio state average of 97.03 — placing it above the state average. CMS also reports a care index score of 10 for this hospice, and data show that 74.9% of patients received visits during the last days of life, per CMS's published measures.
Gentiva's service area extends to 160 ZIP codes from its Mount Vernon office, indicating a broad reach across the region.
All figures above are drawn from CMS Care Compare data as published for this hospice; where a measure is not mentioned, CMS has not published it for Gentiva, often due to small patient sample sizes, and this should not be interpreted as reflecting poor quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here. Families are encouraged to review the full CMS Care Compare listing and to contact Gentiva directly for details about services, staffing, and how care is provided.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 361635, since 2007), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Gentiva received a 3-star rating, with 84% of caregivers saying they would definitely recommend it and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 99.38, above the Ohio state average of 97.03, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Gentiva serves 160 ZIP codes from its Mount Vernon, Ohio office in Knox County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 160 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type does not by itself indicate quality, but CMS reports it for transparency.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since January 31, 2007.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort and quality of life when curative treatment is no longer being pursued, typically for those with a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva delivers care; please contact the hospice at (740) 263-2248 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To begin care with Gentiva, contact the hospice directly at (740) 263-2248 and verify certification and coverage details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may wish to ask about caregiver satisfaction ratings, quality measure scores, service area, and how care is coordinated; Gentiva can be reached at (740) 263-2248 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can verify Gentiva's certification, CCN 361635, and quality data directly at https://www.medicare.gov/care-compare/details/hospice/361635?state=OH.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.