Gentiva
Nashville, TN · Medicare-certified hospice (CCN 441545)
CMS process measure: 99.28 (state average 98.92 — at state average)
Serves: 597 ZIP codes (is yours included? →) · Phone: (615) 889-5995 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva 4 out of 5 stars in the CMS CAHPS survey, with 87% saying they would definitely recommend it. On CMS's composite process measure, Gentiva scored 99.28, right at the Tennessee state average of 98.92.
Gentiva serves 597 ZIP codes from its Nashville, Tennessee office in Davidson County. This reflects the service area reported to CMS Care Compare.
Yes, Gentiva is Medicare-certified (CCN 441545, since 1994), so the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. No further cost details are included in CMS data.
About this hospice
Gentiva is a for-profit hospice based in Nashville, Tennessee, serving families in Davidson County and the surrounding region. It has been Medicare-certified since June 20, 1994 (CCN 441545), meaning it has met federal health and safety standards for hospice care for decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 4 stars. Among respondents, 87% said they would definitely recommend this hospice to others, and 85% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences of families who completed the survey and may not represent every patient served.
On CMS's composite process measure — which looks at how consistently a hospice completes recommended care processes — Gentiva scored 99.28, compared to a Tennessee state average of 98.92, placing it at the state average. CMS also reports a care index score of 10 and notes that 72.4% of patients received visits in the final days of life, based on the most recent published data.
Gentiva's service area is broad, covering 597 ZIP codes from its Nashville office. All figures in this profile come from CMS Care Compare data and reflect the most recent published vintage available. Where a measure is not mentioned here, CMS has not published it for this hospice, which can happen when patient counts are too small for reliable reporting — this does not indicate poor quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are included here.
Questions families ask
Does Medicare cover care from Gentiva?
Yes, Gentiva is Medicare-certified (CCN 441545) since June 20, 1994, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Gentiva received a 4-star family caregiver rating, with 87% saying they would definitely recommend it and 85% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 99.28, compared to Tennessee's state average of 98.92, placing it at the state average.
What areas and ZIP codes does this hospice serve?
Gentiva serves 597 ZIP codes from its Nashville, Tennessee office in Davidson County, according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 597 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type does not by itself determine quality, but CMS publishes it so families can consider it alongside other measures.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since June 20, 1994.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is typically for people with a life expectancy of six months or less as certified by a doctor.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the illness; it does not mean giving up care, support, or attention.
Where is hospice care provided — at home or in a facility?
CMS data does not specify the settings where Gentiva provides care; please contact the hospice at (615) 889-5995 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
CMS data does not describe the intake process; please contact Gentiva directly at (615) 889-5995 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, quality measures, service area, and how care needs will be met; you can review these details for Gentiva on Medicare Care Compare and ask the hospice directly by calling (615) 889-5995.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 441545) directly at https://www.medicare.gov/care-compare/details/hospice/441545?state=TN to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.