Gentiva
Reno, NV · Medicare-certified hospice (CCN 291507)
CMS process measure: 99.21 (state average 93.57 — above state average)
Serves: 42 ZIP codes (is yours included? →) · Phone: (775) 825-5008 · Verify on Medicare Care Compare ↗
Gentiva received a 4-star family caregiver rating on the CMS CAHPS survey, with 88% of families saying they would definitely recommend it. Its CMS composite process-of-care score of 99.21 is above the Nevada state average of 93.57.
Gentiva serves 42 ZIP codes from its office in Reno, Nevada, located in Washoe County.
Yes, Gentiva is Medicare-certified (CCN 291507, since 1998); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice serving Reno, Nevada and the surrounding Washoe County area. It has been Medicare-certified since June 12, 1998 (CCN 291507).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 4 stars. Of those surveyed, 88% said they would definitely recommend this hospice to family and friends, and 84% rated their overall experience 9 or 10 out of 10.
On CMS's composite process-of-care measure, Gentiva scored 99.21, which is above the Nevada state average of 93.57. This composite reflects how consistently the hospice performed a bundle of recommended care processes for patients and families. CMS's care index score for this hospice is listed as 10, and the reported percentage of visits made in the last days of life is 70.0%.
Gentiva reports serving 42 ZIP codes from its Reno office, indicating a fairly broad service area within the region.
All figures above come from CMS Care Compare data as published for this hospice; where a measure is not mentioned here, CMS has not published it for Gentiva, which is often simply due to small patient counts and does not indicate poor quality. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are provided here. Families are encouraged to verify current information directly with the hospice and on Medicare Care Compare before making care decisions.
Questions families ask
Does Medicare cover care from Gentiva?
Yes, Gentiva is Medicare-certified (CCN 291507, since June 12, 1998), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Gentiva received an overall 4-star rating, with 88% of family caregivers saying they would definitely recommend it and 84% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process-of-care score is 99.21, which is above the Nevada state average of 93.57.
What areas and ZIP codes does this hospice serve?
Gentiva serves 42 ZIP codes from its office in Reno, Nevada, in Washoe County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 42 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is operated as a for-profit hospice; ownership type does not by itself determine quality, but CMS's survey and process scores can help you compare providers regardless of ownership.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since June 12, 1998.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have decided to stop curative treatment and focus on comfort in the final phase of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up on care, support, or attention to a patient's needs.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for Gentiva; please contact the hospice at (775) 825-5008 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Gentiva directly at (775) 825-5008 to learn how to begin care.
What questions should I ask when choosing a hospice?
You might ask about caregiver survey ratings, how the hospice's quality scores compare to the state average, the ZIP codes it serves, and how care is coordinated — Gentiva can be reached at (775) 825-5008 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 291507) directly at https://www.medicare.gov/care-compare/details/hospice/291507?state=NV to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.