Gentiva
Russellville, AR · Medicare-certified hospice (CCN 041528)
CMS process measure: 98.79 (state average 97.84 — at state average)
Serves: 59 ZIP codes (is yours included? →) · Phone: (479) 890-2730 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva a 4-star rating in the CMS CAHPS survey, with 89% saying they would definitely recommend this hospice. Its CMS composite process score of 98.79 is about at the Arkansas state average of 97.84.
Gentiva serves 59 ZIP codes from its Russellville, Arkansas office in Pope County. Families can confirm whether a specific ZIP code is included by contacting the hospice directly.
Yes, Gentiva is Medicare-certified (CCN 041528), certified since 1992. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies that they qualify.
About this hospice
Gentiva is a for-profit hospice based in Russellville, Arkansas, serving Pope County and the surrounding region. It has been Medicare-certified since December 23, 1992 (CCN 041528).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 4 stars. 89% of respondents said they would definitely recommend this hospice to others, and 88% rated their experience 9 or 10 on a 10-point scale.
On CMS's composite process measure — which reflects how consistently a hospice delivers core elements of care such as timely visits, symptom assessment, and treatment preferences discussions — Gentiva scored 98.79, which CMS classifies as at the state average (Arkansas average: 97.84). CMS also reports a care index score of 9 and notes that visits occurred in the last days of life for 78.2% of patients, per the published data.
Gentiva's service area currently covers 59 ZIP codes, indicating a fairly broad reach from its Russellville office.
All figures above come from CMS Care Compare data as published for this hospice; where a measure is not mentioned, CMS has not published it for this provider, which often reflects small patient sample sizes rather than any indication of quality. The Medicare hospice benefit covers hospice care for eligible patients; no additional cost information is provided here. Families are encouraged to verify current details directly with the hospice and on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 041528) and has been since December 23, 1992. The Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, family caregivers gave Gentiva an overall rating of 4 stars, with 89% saying they would definitely recommend it and 88% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process measure score is 98.79, which CMS classifies as at the state average for Arkansas (97.84). CMS also reports a care index score of 9 and that 78.2% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Gentiva serves 59 ZIP codes from its Russellville, Arkansas location in Pope County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 59 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not directly determine quality of care, but it is one factor families sometimes consider alongside CMS survey and quality data.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since December 23, 1992.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is specifically for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor believes life expectancy is six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curative treatment for the terminal illness; it does not mean giving up all care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva delivers care; please contact the hospice at (479) 890-2730 to ask about care settings.
How do I start hospice care with this provider?
This data does not include enrollment steps; contact Gentiva directly at (479) 890-2730 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, how quickly the hospice responds to needs, what services are included, and how care is coordinated — Gentiva can be reached at (479) 890-2730 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva directly at https://www.medicare.gov/care-compare/details/hospice/041528?state=AR to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.