Gentiva
San Antonio, TX · Medicare-certified hospice (CCN 451682)
CMS process measure: 98.19 (state average 94.72 — above state average)
Serves: 89 ZIP codes (is yours included? →) · Phone: (210) 733-1212 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva a 3-star CAHPS rating, with 83% saying they would definitely recommend the hospice. Its CMS composite process-of-care score of 98.19 is above the Texas state average of 94.72.
Gentiva serves 89 ZIP codes from its San Antonio, Texas office in Bexar County.
Yes, Gentiva is Medicare-certified (CCN 451682, since 1998); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in San Antonio, Texas, serving families in Bexar County and the surrounding region. It has been Medicare-certified since July 9, 1998 (CCN 451682), and it currently serves 89 ZIP codes from its San Antonio office.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 3 stars. Among respondents, 83% said they would definitely recommend this hospice to others, and 77% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process-of-care measure, Gentiva scored 98.19, which is above the Texas state average of 94.72. CMS also reports a care index score of 10 and notes that 59.3% of patients received visits from hospice staff in the final days of life, based on CMS's published data.
Where CMS has not published a particular measure for this hospice, that omission does not indicate poor performance — it is often due to small numbers of surveyed patients, and CMS simply withholds the figure rather than reporting an unreliable one.
The Medicare hospice benefit covers hospice care for eligible beneficiaries when a doctor certifies eligibility. All figures above come from CMS Care Compare data; families are encouraged to review the source directly and confirm current details with the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva is Medicare-certified (CCN 451682) since July 9, 1998, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS Hospice Survey data shows a 3-star overall rating, with 83% of caregivers saying they would definitely recommend Gentiva and 77% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process-of-care score is 98.19, which is above the Texas state average of 94.72.
What areas and ZIP codes does this hospice serve?
Gentiva serves 89 ZIP codes from its San Antonio, Texas office in Bexar County, according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 89 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type doesn't directly determine quality; CMS's quality measures and CAHPS survey results are the more direct indicators of care experience.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since July 9, 1998.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor expects a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The provided data does not specify care settings for Gentiva; please contact the hospice at (210) 733-1212 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the admission process; contact Gentiva directly at (210) 733-1212 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction, CMS quality scores, service area, and how the hospice supports patients and families day to day; you can review Gentiva's CMS figures above and confirm further details by calling (210) 733-1212.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva directly using CCN 451682 at https://www.medicare.gov/care-compare/details/hospice/451682?state=TX.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.