Gentiva
Warner Robins, GA · Medicare-certified hospice (CCN 111559)
CMS process measure: 98.96 (state average 93.95 — above state average)
Serves: 43 ZIP codes (is yours included? →) · Phone: (478) 953-1016 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS reported that 89% would definitely recommend Gentiva, and it scored 98.96 on CMS's composite process measure, above the Georgia state average of 93.95. CMS has not published a separate star rating figure for this hospice in the available data.
Gentiva serves 43 ZIP codes from its office in Warner Robins, Georgia, in Houston County. Families in the surrounding area can contact the hospice directly to confirm whether their specific location is included.
Yes, Gentiva is Medicare-certified, with CCN 111559, certified since 1997. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Warner Robins, Georgia, serving families in Houston County and the surrounding area. It has been Medicare-certified since November 6, 1997, meaning it has met federal health and safety standards for hospice care for over two decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey reported that 89% would definitely recommend Gentiva, and 86% rated their overall experience 9 or 10 out of 10. CMS has not published a separate overall CAHPS star rating figure for this hospice in the data provided; if that figure appears on Care Compare, families should refer there directly for the most current version.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Gentiva scored 98.96, above the Georgia state average of 93.95. CMS's care index score for Gentiva is listed as 9, and visits in the last days of life were reported at 67.9%.
Gentiva's service area, as reflected in CMS data, spans 43 ZIP codes from its Warner Robins office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures above come from CMS Care Compare data; families are encouraged to confirm current details directly with the hospice and on Medicare.gov, since CMS updates this data periodically and some measures may not be published for every hospice, often due to small patient sample sizes.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva is Medicare-certified (CCN 111559) since November 6, 1997, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 89% of family caregivers said they would definitely recommend Gentiva, and 86% rated their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva scored 98.96 on CMS's composite process measure, which is above the Georgia state average of 93.95.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva serves 43 ZIP codes from its office in Warner Robins, Georgia, in Houston County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 43 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not by itself indicate quality; CMS's published quality measures are a better way to compare hospices.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since November 6, 1997.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those no longer pursuing curative treatment, typically when life expectancy is six months or less.
Does choosing hospice mean giving up treatment?
No. Hospice shifts the focus to comfort and quality of life rather than curing the underlying illness, but it does not mean giving up care — it is a different kind of care aimed at easing symptoms and supporting the patient and family.
Where is hospice care provided — at home or in a facility?
The provided CMS data does not specify care settings for Gentiva; please contact the hospice at (478) 953-1016 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Gentiva directly at (478) 953-1016 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey results, quality measures, service area, and how care is coordinated; you can review Gentiva's published figures on Medicare Care Compare and also ask the hospice directly by calling (478) 953-1016.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 111559) directly at https://www.medicare.gov/care-compare/details/hospice/111559?state=GA to see the most current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.