Heartland Hospice Eau Claire
Eau Claire, WI · Medicare-certified hospice (CCN 521618)
CMS process measure: 96.5 (state average 96.57 — at state average)
Serves: 46 ZIP codes (is yours included? →) · Phone: (715) 214-2485 · Verify on Medicare Care Compare ↗
Heartland Hospice Eau Claire has a 3-star CAHPS family caregiver rating, with 88% of caregivers saying they would definitely recommend it. Its CMS composite process score of 96.50 is about at the Wisconsin state average of 96.57.
Heartland Hospice Eau Claire serves 46 ZIP codes from its office in Eau Claire, Wisconsin, in Eau Claire County.
Yes, Heartland Hospice Eau Claire is Medicare-certified (CCN 521618, since June 28, 2023); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice Eau Claire is a Medicare-certified hospice serving the Eau Claire, Wisconsin area, certified since June 28, 2023 (CCN 521618). CMS Care Compare does not list an ownership type in the data available for this profile, so families should confirm this detail directly with the hospice or on Care Compare.
In the CMS CAHPS family caregiver survey, this hospice received an overall star rating of 3 out of 5. Among family caregivers surveyed, 88% said they would definitely recommend this hospice to others, and 83% gave the hospice an overall rating of 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently core hospice care processes are delivered, this hospice scored 96.50, compared with a Wisconsin state average of 96.57 — CMS classifies this as at the state average. A related quality figure, the care index score, was reported as 9, and 80.8% of patients received visits in the last days of life, according to the most recent CMS data.
This hospice reports serving 46 ZIP codes from its Eau Claire, Wisconsin office in Eau Claire County.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. All figures above come from CMS Care Compare data; families should verify current details directly with the hospice or on Care Compare, since some measures may not be published for every hospice, often due to small patient counts, which does not indicate poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartland Hospice Eau Claire is Medicare-certified under CCN 521618, certified since June 28, 2023, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, this hospice received an overall rating of 3 out of 5 stars, with 88% of family caregivers saying they would definitely recommend it and 83% rating it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 96.50, which CMS classifies as at the state average of 96.57 for Wisconsin.
What areas and ZIP codes does this hospice serve?
This hospice reports serving 46 ZIP codes from its office in Eau Claire, Wisconsin, in Eau Claire County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 46 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Ownership type was not included in the data available for this profile; please contact the hospice at (715) 214-2485 or check Medicare Care Compare to confirm.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since June 28, 2023.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have decided to focus on comfort rather than curative treatment, typically when a doctor determines a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort, symptom relief, and quality of life rather than treatments aimed at curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice provides care; please contact the hospice at (715) 214-2485 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice at (715) 214-2485 to learn how to begin care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, how care processes compare to state averages, the area served, and how to start care; this hospice's CAHPS and composite process figures above can help with some of these questions, and the hospice can address the rest directly at (715) 214-2485.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice Eau Claire (CCN 521618) directly at https://www.medicare.gov/care-compare/details/hospice/521618?state=WI to confirm current ratings and certification status.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.