Heartland Hospice
Independence, OH · Medicare-certified hospice (CCN 361584)
CMS process measure: 97.96 (state average 97.03 — at state average)
Serves: 188 ZIP codes (is yours included? →) · Phone: (216) 901-1464 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartland Hospice an overall CAHPS rating of 3 stars, with 79% saying they would definitely recommend it. Its CMS composite process score of 97.96 is at the Ohio state average of 97.03.
Heartland Hospice serves 188 ZIP codes from its Independence, Ohio office in Cuyahoga County.
Yes, Heartland Hospice is Medicare-certified (CCN 361584), certified since March 7, 1995. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice is a for-profit hospice located in Independence, Ohio, serving Cuyahoga County and surrounding areas. It has been Medicare-certified since March 7, 1995 (CCN 361584).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Heartland Hospice an overall rating of 3 stars. In that survey, 79% of family caregivers said they would definitely recommend this hospice, and 78% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice delivers a set of recommended care processes, Heartland Hospice scored 97.96, which CMS classifies as at the Ohio state average of 97.03. CMS also reports a care index score of 10 for this hospice, and data show that 61.1% of patients received visits from hospice staff in the final days of life.
Heartland Hospice's service area, as reflected in CMS data, spans 188 ZIP codes, indicating a broad reach from its Independence, Ohio office.
All figures above are drawn from CMS Care Compare data as published for this hospice; families should check the Care Compare website for the most current data vintage. Where CMS has not published a particular measure for a hospice, this is often due to small patient counts and should not be read as an indicator of poor quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are included here.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartland Hospice is Medicare-certified (CCN 361584) and has been since March 7, 1995. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Heartland Hospice received an overall rating of 3 stars, with 79% of family caregivers saying they would definitely recommend it and 78% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Heartland Hospice's composite process score is 97.96, which CMS classifies as at the Ohio state average of 97.03. CMS also reports a care index score of 10 and that 61.1% of patients received visits from staff in their final days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, Heartland Hospice serves 188 ZIP codes from its office in Independence, Ohio, in Cuyahoga County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 188 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice is a for-profit hospice. Ownership type does not directly determine quality; CMS quality measures and CAHPS survey results are better indicators of a specific hospice's performance.
How long has this hospice been Medicare-certified?
Heartland Hospice has been Medicare-certified since March 7, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients with a life expectancy of six months or less who have chosen to focus on comfort rather than curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than treatments aimed at curing the underlying illness; it does not mean giving up on care, pain relief, or emotional and spiritual support.
Where is hospice care provided — at home or in a facility?
CMS data does not specify the settings where Heartland Hospice provides care; please contact the hospice at (216) 901-1464 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; contact Heartland Hospice directly at (216) 901-1464 to learn how to begin care, and verify information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey results, CMS quality measures, services offered, staffing, and how care is coordinated; contact Heartland Hospice at (216) 901-1464 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (CCN 361584) directly at https://www.medicare.gov/care-compare/details/hospice/361584?state=OH to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.