Heartland Hospice
Kettering, OH · Medicare-certified hospice (CCN 361589)
CMS process measure: 98.23 (state average 97.03 — above state average)
Serves: 94 ZIP codes (is yours included? →) · Phone: (937) 299-6980 · Verify on Medicare Care Compare ↗
Heartland Hospice has a CAHPS family caregiver star rating of 2 out of 5, with 72% of caregivers saying they would definitely recommend it. Its CMS composite process score of 98.23 is above the Ohio state average of 97.03.
Heartland Hospice serves 94 ZIP codes from its Kettering, Ohio office in Montgomery County.
Yes, Heartland Hospice is Medicare-certified (CCN 361589), certified since 1995, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. No further cost details apply.
About this hospice
Heartland Hospice is a for-profit hospice located in Kettering, Ohio, serving Montgomery County and the surrounding region. It has been Medicare-certified since September 13, 1995, meaning it has operated under CMS oversight for decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Heartland Hospice an overall star rating of 2 out of 5. In that same survey, 72% of respondents said they would definitely recommend this hospice, and 72% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences reported by a sample of family caregivers and are published by CMS as part of its public reporting program.
On CMS's composite process measure, which tracks whether hospices consistently deliver a defined set of care processes, Heartland Hospice scored 98.23, which is above the Ohio state average of 97.03. CMS also reports a care index score of 10 for this hospice, and its data show that 58.2% of patients received visits in the last days of life, based on the most recent CMS data vintage available.
Heartland Hospice's service area, as recorded by CMS, spans 94 ZIP codes. The Medicare hospice benefit covers hospice care for patients who qualify; no cost details beyond that are provided here. All figures above come directly from CMS Care Compare data and should be verified there for the most current information.
Questions families ask
Does Medicare cover care from Heartland Hospice?
Yes, Heartland Hospice is Medicare-certified (CCN 361589, since 1995), and the Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data show a CAHPS caregiver star rating of 2 out of 5, with 72% of caregivers saying they would definitely recommend the hospice and 72% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Heartland Hospice's composite process score is 98.23, which CMS reports as above the Ohio state average of 97.03.
What areas and ZIP codes does this hospice serve?
Based on CMS data, Heartland Hospice serves 94 ZIP codes from its Kettering, Montgomery County, Ohio location.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 94 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice is a for-profit hospice; ownership type does not by itself indicate quality, but CMS publishes it as part of its public data so families can consider it alongside other measures.
How long has this hospice been Medicare-certified?
Heartland Hospice has been Medicare-certified since September 13, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort and quality of life when a person is no longer pursuing curative treatment, typically with a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curing an illness; it is not about giving up, but about changing the goal of care.
Where is hospice care provided — at home or in a facility?
The provided CMS data doesn't specify care settings for Heartland Hospice; please contact the hospice at (937) 299-6980 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care, contact Heartland Hospice directly at (937) 299-6980 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how quality measures compare to state averages, and service area coverage — all of which are reported by CMS and can be reviewed on Medicare Care Compare, alongside direct questions to the hospice at (937) 299-6980.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (CCN 361589) directly at https://www.medicare.gov/care-compare/details/hospice/361589?state=OH to confirm current CMS-reported data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.