Heartland Hospice (Northbrook)
Buffalo Grove, IL · Medicare-certified hospice (CCN 141586)
CMS process measure: 83.4 (state average 96.22 — below state average)
Serves: 89 ZIP codes (is yours included? →) · Phone: (847) 272-7338 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartland Hospice (Northbrook) a CAHPS star rating of 3 out of 5, with 78% saying they would definitely recommend it. On CMS's composite process measure, the hospice scored 83.40, below the Illinois state average of 96.22.
Heartland Hospice (Northbrook) serves 89 ZIP codes from its Buffalo Grove, Illinois office in Lake County. Families can contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Heartland Hospice (Northbrook) is Medicare-certified, with CCN 141586, certified since November 1, 1995. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (Northbrook) is a for-profit hospice located in Buffalo Grove, Illinois, serving families in Lake County and the surrounding area. The hospice has been Medicare-certified since November 1, 1995, under CMS Certification Number (CCN) 141586.
According to CMS Care Compare survey data, family caregivers gave Heartland Hospice (Northbrook) an overall CAHPS star rating of 3 out of 5. Among caregivers surveyed, 78% said they would definitely recommend this hospice to others, and 79% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, this hospice scored 83.40, compared with the Illinois state average of 96.22 — placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that 59.7% of patients received visits in the final days of life, based on the data CMS has published.
Heartland Hospice (Northbrook) reports serving 89 ZIP codes from its Buffalo Grove office.
All figures above come from CMS Care Compare data and are subject to the vintage of that published dataset. Where a measure is not mentioned here, CMS has not published it for this hospice, which is often the result of small patient sample sizes rather than an indication of quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost information is provided here beyond that fact. Families are encouraged to verify current details directly with the hospice and on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heartland Hospice (Northbrook) is Medicare-certified (CCN 141586), certified since November 1, 1995. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave this hospice a CAHPS star rating of 3 out of 5, with 78% saying they would definitely recommend it and 79% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
On CMS's composite process measure, Heartland Hospice (Northbrook) scored 83.40, compared with the Illinois state average of 96.22, placing it below the state average.
What areas and ZIP codes does this hospice serve?
This hospice reports serving 89 ZIP codes from its Buffalo Grove, Illinois office in Lake County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 89 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice (Northbrook) is a for-profit hospice; ownership type does not by itself determine quality of care, and families should look at CMS survey results and quality measures alongside it.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since November 1, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to manage symptoms, while hospice care focuses on comfort for those with a life-limiting illness who have generally chosen to stop curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, symptom management, or emotional and spiritual support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice delivers care; contact Heartland Hospice (Northbrook) at (847) 272-7338 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data available does not describe the intake process; please contact Heartland Hospice (Northbrook) directly at (847) 272-7338 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how a hospice's quality measures compare to state averages, the areas it serves, and how to reach the hospice directly — Heartland Hospice (Northbrook) can be reached at (847) 272-7338.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Northbrook), CCN 141586, at https://www.medicare.gov/care-compare/details/hospice/141586?state=IL.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.