Heartland Hospice (Sylvania)
Maumee, OH · Medicare-certified hospice (CCN 361582)
CMS process measure: 94.04 (state average 97.03 — below state average)
Serves: 45 ZIP codes (is yours included? →) · Phone: (419) 824-7400 · Verify on Medicare Care Compare ↗
Heartland Hospice (Sylvania) has a 2-star CAHPS family caregiver rating, with 72% of surveyed caregivers saying they would definitely recommend it. Its CMS composite process score of 94.04 is below the Ohio state average of 97.03.
Heartland Hospice (Sylvania) serves 45 ZIP codes from its office in Maumee, Ohio, in Lucas County.
Yes, Heartland Hospice (Sylvania) is Medicare-certified (CCN 361582, since 1994); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (Sylvania) is a non-profit hospice provider based in Maumee, Ohio, serving families in Lucas County and the surrounding area. According to CMS Care Compare data, this hospice has been Medicare-certified since December 13, 1994.
In the CMS CAHPS family caregiver survey, Heartland Hospice (Sylvania) received a 2-star rating. Among surveyed caregivers, 72% said they would definitely recommend this hospice, and 73% rated their overall experience 9 or 10 out of 10.
On the CMS composite process measure — which reflects how consistently a hospice completes recommended care processes — this hospice scored 94.04, compared to the Ohio state average of 97.03, placing it below the state average. CMS also reported that 46.4% of patients received visits from hospice staff in the last days of life, and a care index score of 10.
Heartland Hospice (Sylvania) serves 45 ZIP codes from its Maumee, Ohio office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no additional cost information is provided here.
All figures above come from CMS Care Compare data. Families are encouraged to review the current data directly and to contact the hospice with any questions about services, since CMS numbers are not published for every measure at every hospice, often due to small patient counts.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heartland Hospice (Sylvania) is Medicare-certified (CCN 361582), certified since December 13, 1994. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, this hospice received a 2-star rating, with 72% of caregivers saying they would definitely recommend it and 73% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 94.04, compared to the Ohio state average of 97.03 — below the state average, per CMS Care Compare.
What areas and ZIP codes does this hospice serve?
Heartland Hospice (Sylvania) serves 45 ZIP codes from its office in Maumee, Ohio, in Lucas County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 45 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice. Ownership type is one factor among several CMS reports, alongside caregiver survey results and quality measures.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since December 13, 1994, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those with a terminal diagnosis who have stopped curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact them at (419) 824-7400 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact Heartland Hospice (Sylvania) at (419) 824-7400 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families may ask about caregiver satisfaction scores, how a hospice compares to state quality averages, and its certified service area, along with contacting the hospice directly at (419) 824-7400 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Sylvania) directly at https://www.medicare.gov/care-compare/details/hospice/361582?state=OH to confirm current CMS ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.