Heaven Roads Hospice, Inc.
Van Nuys, CA · Medicare-certified hospice (CCN B21546)
CMS process measure: 81.58 (state average 93.41 — below state average)
Serves: 32 ZIP codes (is yours included? →) · Phone: (818) 285-8943 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results, such as a star rating or percent who would recommend, for Heaven Roads Hospice. On the CMS composite process measure, it scored 81.58, below the California state average of 93.41.
Heaven Roads Hospice serves 32 ZIP codes from its office in Van Nuys, California, in Los Angeles County.
Yes, Heaven Roads Hospice is Medicare-certified, CCN B21546, since April 21, 2021. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heaven Roads Hospice, Inc. is a for-profit hospice located in Van Nuys, California, serving families in Los Angeles County. It has been Medicare-certified since April 21, 2021, under CCN B21546.
CMS has not published CAHPS family caregiver survey results (star rating, percent who would definitely recommend, or percent rating the hospice 9-10) for this hospice. This is often the case for hospices with smaller patient counts, and it does not indicate poor quality — it simply means CMS has not yet released that data publicly for this provider.
On the CMS composite process measure, which reflects how consistently a hospice completes recommended care processes, Heaven Roads Hospice scored 81.58, compared to a California state average of 93.41. This places the hospice below the state average on this measure, according to the most recent CMS Care Compare data. The hospice's care index score is listed as 9, though CMS has not published additional detail on visits in the last days of life for this provider.
Heaven Roads Hospice reports serving 32 ZIP codes from its Van Nuys office, reflecting a moderately broad service area within the region.
The Medicare hospice benefit covers hospice care for eligible patients. Families are encouraged to review the hospice directly on Medicare Care Compare and to contact the hospice with any specific questions, as this profile reflects only what CMS has published and does not describe staffing, facilities, or services beyond that data.
Questions families ask
Does Medicare cover care from Heaven Roads Hospice?
Yes. Heaven Roads Hospice is Medicare-certified (CCN B21546) since April 21, 2021, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results (star rating or percent recommending) for Heaven Roads Hospice, which often happens with smaller patient counts rather than reflecting poor quality.
How does this hospice score on CMS quality measures compared to the state average?
On the CMS composite process measure, Heaven Roads Hospice scored 81.58, below the California state average of 93.41.
What areas and ZIP codes does this hospice serve?
Heaven Roads Hospice serves 32 ZIP codes from its office in Van Nuys, Los Angeles County, California.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 32 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heaven Roads Hospice is a for-profit organization. Ownership type alone does not determine quality of care; CMS quality measures and family surveys are better indicators to review.
How long has this hospice been Medicare-certified?
Heaven Roads Hospice has been Medicare-certified since April 21, 2021.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have stopped pursuing curative treatment and typically have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
No. Choosing hospice means shifting the focus of care to comfort, dignity, and symptom management rather than curing an illness; patients can still receive medical attention for pain and other symptoms.
Where is hospice care provided — at home or in a facility?
The CMS data provided doesn't specify where Heaven Roads Hospice delivers care; please contact the hospice at (818) 285-8943 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided doesn't include enrollment steps; please contact Heaven Roads Hospice at (818) 285-8943 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measure scores compared to the state average, service area, and how the hospice supports patients and families — many of these can be checked on Medicare Care Compare or by calling the hospice directly.
How do I verify this hospice on Medicare Care Compare?
You can look up Heaven Roads Hospice (CCN B21546) directly at https://www.medicare.gov/care-compare/details/hospice/B21546?state=CA to review its official CMS-published data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.