Heritage Hospice
Pocatello, ID · Medicare-certified hospice (CCN 131568)
CMS process measure: 67.04 (state average 95.18 — below state average)
Serves: 36 ZIP codes (is yours included? →) · Phone: (208) 238-0088 · Verify on Medicare Care Compare ↗
Family caregivers who responded to the CMS CAHPS survey gave Heritage Hospice a 4-star rating, with 85% saying they would definitely recommend it. On CMS's composite process-of-care measure, Heritage Hospice scored 67.04, below the Idaho state average of 95.18.
Heritage Hospice serves 36 ZIP codes from its Pocatello, ID office in Bannock County.
Yes, Heritage Hospice is Medicare-certified (CCN 131568, since August 2013); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heritage Hospice is a for-profit hospice located in Pocatello, Idaho, serving Bannock County and surrounding areas. It has been Medicare-certified since August 12, 2013 (CCN 131568).
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave Heritage Hospice an overall rating of 4 stars. Among those surveyed, 85% said they would definitely recommend this hospice to others, and 85% rated their experience 9 or 10 out of 10.
On CMS's composite process-of-care measure, which reflects how consistently a hospice performs a set of recommended care processes, Heritage Hospice scored 67.04, which is below the Idaho state average of 95.18. CMS also reports a care index score of 10 and notes that 69.3% of patients received visits in the last days of life, based on the most recently published Care Compare data.
Heritage Hospice's service area, as listed with CMS, covers 36 ZIP codes from its Pocatello office.
All figures above come from CMS Care Compare data and reflect the most recent published survey and measurement period available for this hospice. Where a measure is not mentioned here, CMS has not published it for this hospice, which can happen simply due to small numbers of surveyed patients and does not necessarily reflect quality of care.
The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here beyond that.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heritage Hospice is Medicare-certified (CCN 131568), certified since August 12, 2013, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Heritage Hospice received a 4-star family caregiver rating, with 85% saying they would definitely recommend it and 85% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Heritage Hospice's composite process-of-care score is 67.04, which is below the Idaho state average of 95.18, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Heritage Hospice, based in Pocatello, Idaho (Bannock County), serves 36 ZIP codes according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 36 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heritage Hospice is a for-profit hospice. Ownership type doesn't by itself determine quality of care, but it's one factor families sometimes consider alongside CMS survey results.
How long has this hospice been Medicare-certified?
Heritage Hospice has been Medicare-certified since August 12, 2013.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for people who have decided to focus on comfort rather than curative treatment, typically when a doctor believes life expectancy is six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curative treatment for the terminal illness; it does not mean giving up all care or support.
Where is hospice care provided — at home or in a facility?
This data does not specify where Heritage Hospice provides care; please contact the hospice at (208) 238-0088 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe an intake process; please contact Heritage Hospice directly at (208) 238-0088 to ask how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, how a hospice's quality measures compare to state averages, service area, and how to reach the hospice; you can review this hospice's published figures on Medicare Care Compare and ask Heritage Hospice directly at (208) 238-0088 for anything not listed there.
How do I verify this hospice on Medicare Care Compare?
You can look up Heritage Hospice (CCN 131568) directly at https://www.medicare.gov/care-compare/details/hospice/131568?state=ID to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.