Hope Hospice & Palliative Care
Germantown, TN · Medicare-certified hospice (CCN 441604)
CMS process measure: 100 (state average 98.92 — above state average)
Serves: 45 ZIP codes (is yours included? →) · Phone: (901) 560-3600 · Verify on Medicare Care Compare ↗
Family caregivers gave Hope Hospice & Palliative Care an overall CAHPS rating of 3 stars, with 77% saying they would definitely recommend it. Its CMS composite process score of 100.00 is above the Tennessee state average of 98.92.
Hope Hospice & Palliative Care serves 45 ZIP codes from its Germantown, TN office in Shelby County. Contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Hope Hospice & Palliative Care is Medicare-certified (CCN 441604), certified since June 21, 2021. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Hope Hospice & Palliative Care is a Medicare-certified hospice located in Germantown, Tennessee, serving families in Shelby County and the surrounding area. Its ownership type is classified as "Other," and it has been Medicare-certified since June 21, 2021.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this provider an overall rating of 3 stars. Among respondents, 77% said they would definitely recommend this hospice to others, and 76% rated their experience 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Hope Hospice & Palliative Care scored 100.00, which is above the Tennessee state average of 98.92. CMS also reports a care index score of 6 for this hospice, and notes that 17.9% of patients received visits from hospice staff in the final days of life, per its published methodology.
Hope Hospice & Palliative Care's service area, as listed by CMS, spans 45 ZIP codes from its Germantown office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures in this profile come from CMS Care Compare data as most recently published; where a measure is not shown here, CMS has not published it for this hospice, which is often related to small patient counts rather than an indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Hope Hospice & Palliative Care is Medicare-certified (CCN 441604), certified since June 21, 2021, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, this hospice received an overall rating of 3 stars, with 77% of caregivers saying they would definitely recommend it and 76% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 100.00, which is above the Tennessee state average of 98.92.
What areas and ZIP codes does this hospice serve?
CMS data lists 45 ZIP codes served from this hospice's Germantown, Tennessee office in Shelby County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 45 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS classifies its ownership type as "Other." Ownership type can relate to organizational structure but doesn't by itself indicate quality of care.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since June 21, 2021.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to manage symptoms, while hospice care focuses on comfort for patients who have chosen to stop curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, support, or symptom management.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Hope Hospice & Palliative Care at (901) 560-3600 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
This information is not included in the CMS data provided; please contact the hospice directly at (901) 560-3600 to learn about their intake process.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, quality measures compared to the state average, service area, and how care needs would be met; you can also verify all published figures for this hospice on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Hope Hospice & Palliative Care directly at https://www.medicare.gov/care-compare/details/hospice/441604?state=TN using CCN 441604.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.