Hospice Mercy
Durango, CO · Medicare-certified hospice (CCN 061512)
CMS process measure: 88.85 (state average 96.4 — below state average)
Serves: 17 ZIP codes (is yours included? →) · Phone: (970) 382-2000 · Verify on Medicare Care Compare ↗
Hospice Mercy has a 4-star CAHPS family caregiver rating, with 87% of surveyed caregivers saying they would definitely recommend it. On CMS's composite process measure it scored 88.85, below the Colorado state average of 96.40.
Hospice Mercy serves 17 ZIP codes from its office in Durango, Colorado, located in La Plata County. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Hospice Mercy is Medicare-certified, with CCN 061512, certified since 1986. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Hospice Mercy is a non-profit hospice based in Durango, Colorado, serving La Plata County and the surrounding region. It has been Medicare-certified since June 6, 1986, and carries CCN 061512. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are provided here beyond that.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Hospice Mercy an overall rating of 4 stars. Among those surveyed, 87% said they would definitely recommend this hospice to others, and 82% rated their experience 9 or 10 out of 10.
On CMS's composite process quality measure, which reflects how consistently core care processes are delivered, Hospice Mercy scored 88.85, which is below the Colorado state average of 96.40. CMS also reports a care index score of 10 and notes that visits occurred in the last days of life for 51.3% of patients, per the published data. Where CMS has not published a particular measure for this hospice, that is often due to small patient counts and should not be read as an indicator of poor quality.
Hospice Mercy's service area, as reflected in CMS data, spans 17 ZIP codes. All figures above come from CMS Care Compare data; families are encouraged to review the current data directly on Care Compare for the most up-to-date figures.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Hospice Mercy is Medicare-certified (CCN 061512) since June 6, 1986, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Hospice Mercy received an overall 4-star rating from family caregivers, with 87% saying they would definitely recommend it and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Hospice Mercy's composite process score is 88.85, which is below the Colorado state average of 96.40, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Hospice Mercy serves 17 ZIP codes from its Durango, Colorado office in La Plata County, per CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 17 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Hospice Mercy is a non-profit organization. Ownership type can reflect governance structure but CMS data doesn't indicate that it determines quality on its own.
How long has this hospice been Medicare-certified?
Hospice Mercy has been Medicare-certified since June 6, 1986.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for patients who have stopped curative treatment and are generally expected to have a limited life expectancy; both aim to ease symptoms and support quality of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, support, or symptom treatment.
Where is hospice care provided — at home or in a facility?
This data does not specify where Hospice Mercy provides care; please contact the hospice at (970) 382-2000 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided doesn't include intake steps; please contact Hospice Mercy directly at (970) 382-2000 to learn how to begin care.
What questions should I ask when choosing a hospice?
You might ask about caregiver satisfaction ratings, how the hospice performs on CMS quality measures, what ZIP codes it serves, and how long it has been Medicare-certified — all details worth confirming directly with the hospice at (970) 382-2000 or on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Hospice Mercy (CCN 061512) directly at https://www.medicare.gov/care-compare/details/hospice/061512?state=CO to review its current CMS-reported data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.