Hospice Of Western Michigan
Ada, MI · Medicare-certified hospice (CCN 231510)
CMS process measure: 98.77 (state average 97.27 — above state average)
Serves: 78 ZIP codes (is yours included? →) · Phone: (616) 454-1426 · Verify on Medicare Care Compare ↗
Hospice Of Western Michigan has a 4-star CAHPS rating from family caregivers, with 87% saying they would definitely recommend it. Its CMS composite process score of 98.77 is above the Michigan state average of 97.27.
Hospice Of Western Michigan serves 78 ZIP codes from its office in Ada, Michigan, in Kent County. Families in that area can contact the hospice directly to confirm whether their specific location is covered.
Yes, Hospice Of Western Michigan is Medicare-certified, with CCN 231510, certified since 1985. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Hospice Of Western Michigan is a non-profit hospice based in Ada, Michigan, serving families in Kent County and the surrounding region. The hospice has been Medicare-certified since August 13, 1985, meaning it has met federal health and safety standards for hospice care for nearly four decades.
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave this hospice a 4-star rating. Among those surveyed, 87% said they would definitely recommend this hospice to others, and 86% rated their overall experience 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently a hospice performs a set of recommended care processes, Hospice Of Western Michigan scored 98.77, compared to a Michigan state average of 97.27 — placing it above the state average. CMS also reports a care index score of 10 and notes that 74.3% of patients received visits in the last days of life, based on the most recent published data.
Hospice Of Western Michigan's service area currently covers 78 ZIP codes from its Ada office. Families should know that the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no separate cost information is provided here.
All figures above come from CMS Care Compare data. Where a measure is not mentioned, CMS has not published it for this hospice, which is often due to small patient survey counts rather than any indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Hospice Of Western Michigan is Medicare-certified (CCN 231510) since August 13, 1985, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 4-star CAHPS rating, with 87% of family caregivers saying they would definitely recommend this hospice and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 98.77, compared to a Michigan state average of 97.27, placing it above the state average according to CMS data.
What areas and ZIP codes does this hospice serve?
CMS Care Compare data lists this hospice as serving 78 ZIP codes from its Ada, Michigan office in Kent County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 78 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Hospice Of Western Michigan is a non-profit organization; ownership type can be one factor families consider, but CMS quality measures reflect actual care performance regardless of ownership structure.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since August 13, 1985.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a prognosis of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up all care, and patients can still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for this hospice; contact Hospice Of Western Michigan at (616) 454-1426 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact Hospice Of Western Michigan at (616) 454-1426 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice compares to state averages on quality measures, and its service area; you can review these figures on Medicare Care Compare and ask the hospice directly at (616) 454-1426 about anything not covered there.
How do I verify this hospice on Medicare Care Compare?
You can look up Hospice Of Western Michigan directly at https://www.medicare.gov/care-compare/details/hospice/231510?state=MI to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.