Mainegeneral Community Care
Waterville, ME · Medicare-certified hospice (CCN 201500)
CMS process measure: 95.59 (state average 98.69 — below state average)
Serves: 72 ZIP codes (is yours included? →) · Phone: (207) 861-6200 · Verify on Medicare Care Compare ↗
MaineGeneral Community Care has a 3-star CAHPS family caregiver rating, with 87% of caregivers saying they would definitely recommend it. Its CMS composite process score of 95.59 is below the Maine state average of 98.69.
MaineGeneral Community Care serves 72 ZIP codes from its Waterville, ME office in Kennebec County. Families in this area can contact the hospice directly to confirm whether their specific address is included.
Yes, MaineGeneral Community Care is Medicare-certified (CCN 201500), certified since 1989. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies they meet eligibility requirements.
About this hospice
MaineGeneral Community Care is a non-profit hospice provider based in Waterville, Maine, serving families in Kennebec County and surrounding communities. The hospice has been Medicare-certified since January 18, 1989.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice an overall rating of 3 stars. In that same survey, 87% of respondents said they would definitely recommend this hospice to family or friends, and 79% rated the hospice 9 or 10 on a 0-10 scale.
On CMS's composite process measure — which reflects the consistency of core care processes reported to CMS — this hospice scored 95.59, compared to a Maine state average of 98.69, placing it below the state average. CMS also reports a care index score of 10 and notes that 80.2% of patients received visits from staff in the final days of life, based on the data CMS has published.
MaineGeneral Community Care reports serving 72 ZIP codes from its Waterville office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a physician certifies a terminal prognosis; no additional cost information is provided here.
All figures above come from CMS Care Compare data as published by CMS and reflect the vintage of that dataset at the time of collection. Where a measure is not listed, it is because CMS has not published it for this hospice, which often occurs simply due to small patient counts rather than indicating a quality concern.
Questions families ask
Does Medicare cover care from this hospice?
Yes. MaineGeneral Community Care is Medicare-certified (CCN 201500), certified since January 18, 1989, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, this hospice received a 3-star overall rating, with 87% of caregivers saying they would definitely recommend it and 79% rating it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 95.59, which is below the Maine state average of 98.69. CMS also reports a care index score of 10 and that 80.2% of patients received visits from staff in their final days.
What areas and ZIP codes does this hospice serve?
MaineGeneral Community Care serves 72 ZIP codes from its office in Waterville, ME, in Kennebec County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 72 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a non-profit. Ownership type does not directly determine quality, but families can consider it alongside CMS survey and quality data.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since January 18, 1989.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort and quality of life when a person is no longer pursuing curative treatment and has a life expectancy of six months or less, as determined by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; contact MaineGeneral Community Care at (207) 861-6200 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact MaineGeneral Community Care at (207) 861-6200 for details on how to begin care.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, how care processes compare to state averages, the range of ZIP codes served, and how to reach the hospice team; contact MaineGeneral Community Care at (207) 861-6200 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up MaineGeneral Community Care directly at https://www.medicare.gov/care-compare/details/hospice/201500?state=ME to review its current CMS-published data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.