Mercy Medical Center Hospice
Roseburg, OR · Medicare-certified hospice (CCN 381521)
CMS process measure: 100 (state average 96.16 — above state average)
Serves: 28 ZIP codes (is yours included? →) · Phone: (541) 677-2384 · Verify on Medicare Care Compare ↗
Family caregivers gave Mercy Medical Center Hospice 4 out of 5 stars in the CMS CAHPS survey, with 83% saying they would definitely recommend it. Its CMS composite process score of 100.00 is above the Oregon state average of 96.16.
Mercy Medical Center Hospice serves 28 ZIP codes from its office in Roseburg, Oregon, in Douglas County. Contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Mercy Medical Center Hospice is Medicare-certified (CCN 381521), certified since 1991. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Mercy Medical Center Hospice is a non-profit hospice serving Roseburg, Oregon and surrounding communities in Douglas County. It has been Medicare-certified since October 23, 1991, meaning it has met federal standards for hospice care for over three decades.
According to CMS Care Compare survey data (CAHPS), family caregivers gave Mercy Medical Center Hospice an overall rating of 4 stars. Among families surveyed, 83% said they would definitely recommend this hospice to others, and 79% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences reported by caregivers of patients who received care from this provider.
On CMS's composite process measure, which looks at whether recommended care processes were consistently delivered, Mercy Medical Center Hospice scored 100.00, compared to the Oregon state average of 96.16 — placing it above the state average. CMS also reports a care index score of 10 for this hospice, and notes that 59.0% of patients received visits in the final days of life, per the published data.
Mercy Medical Center Hospice's service area, as listed with CMS, covers 28 ZIP codes from its Roseburg office.
All figures above come from CMS Care Compare data as provided; where a measure is not listed, CMS has not published it for this hospice, which is often the case for smaller patient volumes and does not indicate poor quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are included here.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Mercy Medical Center Hospice is Medicare-certified (CCN 381521) and has been since October 23, 1991. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, this hospice received a 4-star rating from family caregivers, with 83% saying they would definitely recommend it and 79% rating their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 100.00, compared to the Oregon state average of 96.16, placing it above the state average.
What areas and ZIP codes does this hospice serve?
CMS data lists this hospice as serving 28 ZIP codes from its Roseburg, Oregon office in Douglas County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 28 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Mercy Medical Center Hospice is organized as a non-profit. Ownership type can factor into a family's decision, but CMS quality measures should be reviewed alongside it.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since October 23, 1991.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure when a patient has a limited life expectancy, typically six months or less as certified by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean abandoning medical care, symptom management, or support for the patient and family.
Where is hospice care provided — at home or in a facility?
The provided data does not specify care settings for this hospice; please contact Mercy Medical Center Hospice at (541) 677-2384 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data does not include intake steps; please contact Mercy Medical Center Hospice at (541) 677-2384 to ask how to begin care and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about the CAHPS survey results, the composite process score, service area, and how care needs are met; contact Mercy Medical Center Hospice at (541) 677-2384 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Mercy Medical Center Hospice (CCN 381521) directly at https://www.medicare.gov/care-compare/details/hospice/381521?state=OR to review its current CMS-reported data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.