Open Arms Hospice
Novi, MI · Medicare-certified hospice (CCN 231671)
CMS process measure: 90.07 (state average 97.27 — below state average)
Serves: 67 ZIP codes (is yours included? →) · Phone: (248) 979-5572 · Verify on Medicare Care Compare ↗
Family caregivers rated Open Arms Hospice 4 stars, with 89% saying they would definitely recommend the hospice. On the CMS composite process measure, the hospice scored 90.07, below the Michigan state average of 97.27.
Open Arms Hospice serves 67 ZIP codes from its office in Novi, Michigan, in Oakland County.
Yes, Open Arms Hospice is Medicare-certified (CCN 231671, since 2019); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Open Arms Hospice is a for-profit hospice located in Novi, Michigan, serving families in Oakland County and beyond. The hospice has been Medicare-certified since September 13, 2019, under CMS Certification Number (CCN) 231671.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Open Arms Hospice an overall rating of 4 stars. Among those surveyed, 89% said they would definitely recommend this hospice to others, and 82% rated their overall experience 9 or 10 on a 10-point scale. These figures reflect the experiences of caregivers who completed the survey and are published by CMS.
On CMS's composite process measure, which reflects the consistency of certain core hospice care processes, Open Arms Hospice scored 90.07, which CMS reports as below the Michigan state average of 97.27. This composite measure is one indicator among several that CMS publishes and does not by itself capture the full experience of care.
CMS also lists a care index score of 9 and reports that visits occurred in the last days of life for 74.9% of applicable patients, based on published CMS data.
Open Arms Hospice's service area, as reflected in CMS data, spans 67 ZIP codes. The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures in this profile come from CMS Care Compare data; families are encouraged to verify current details directly with the hospice and on Medicare.gov.
Questions families ask
Does Medicare cover care from Open Arms Hospice?
Yes, Open Arms Hospice is Medicare-certified (CCN 231671, since September 13, 2019), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS reports a 4-star CAHPS rating for Open Arms Hospice, with 89% of surveyed caregivers saying they would definitely recommend it and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Open Arms Hospice scored 90.07 on CMS's composite process measure, which CMS lists as below the Michigan state average of 97.27.
What areas and ZIP codes does this hospice serve?
According to CMS data, Open Arms Hospice serves 67 ZIP codes from its office in Novi, Michigan, in Oakland County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 67 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Open Arms Hospice is listed by CMS as a for-profit hospice; ownership type is one factor among many families may consider alongside CAHPS survey results and quality measures.
How long has this hospice been Medicare-certified?
Open Arms Hospice has been Medicare-certified since September 13, 2019, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those who have decided to stop curative treatment, typically when life expectancy is six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up care, and patients can still receive medical attention for symptom relief and support.
Where is hospice care provided — at home or in a facility?
CMS data does not specify the settings where Open Arms Hospice provides care; please contact the hospice directly at (248) 979-5572 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact Open Arms Hospice at (248) 979-5572 to learn how to begin care and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, how the hospice performs on CMS quality measures, what areas it serves, and how to reach the care team; contacting Open Arms Hospice at (248) 979-5572 can help answer specific questions.
How do I verify this hospice on Medicare Care Compare?
You can look up Open Arms Hospice (CCN 231671) directly at https://www.medicare.gov/care-compare/details/hospice/231671?state=MI to view the most current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.