Prim Palliative & Hospice Care Inc
Plano, TX · Medicare-certified hospice (CCN 971696)
CMS process measure: 97.5 (state average 94.72 — above state average)
Serves: 36 ZIP codes (is yours included? →) · Phone: (469) 328-7219 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results for Prim Palliative & Hospice Care Inc, so no star rating or percent-recommend figure is available. However, its CMS composite process score is 97.50, above the Texas state average of 94.72.
Prim Palliative & Hospice Care Inc serves 36 ZIP codes from its office in Plano, Texas, in Collin County.
Yes, Prim Palliative & Hospice Care Inc is Medicare-certified (CCN 971696), certified since October 1, 2021, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Prim Palliative & Hospice Care Inc is a for-profit hospice based in Plano, Texas, serving families in Collin County and the surrounding area. The agency has been Medicare-certified since October 1, 2021.
CMS Care Compare has not published CAHPS family caregiver survey results — such as a star rating, percent who would definitely recommend, or percent rating the hospice 9-10 — for this hospice. This is often the result of a small number of surveyed patients and should not be read as a sign of poor quality; it simply means CMS does not yet have enough data to report those figures publicly.
On the CMS composite process measure, which reflects how consistently a hospice completes a set of recommended care processes, Prim Palliative & Hospice Care Inc scores 97.50, compared to a Texas state average of 94.72 — placing it above the state average. CMS also reports a care index score of 8 and notes that visits occurred in the last days of life for 59.3% of patients, according to the most recent Care Compare data.
The hospice's service area covers 36 ZIP codes from its Plano office, reflecting a broad geographic reach in the North Texas region.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost or fee information is provided here. All figures above come from CMS Care Compare data and are subject to CMS's most recent publication vintage. Families are encouraged to verify current details directly on Medicare Care Compare or by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Prim Palliative & Hospice Care Inc is Medicare-certified (CCN 971696) as of October 1, 2021, and the Medicare hospice benefit covers hospice care for patients whose doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results for this hospice, which often happens when the surveyed patient count is small; it does not indicate poor quality.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 97.50, above the Texas state average of 94.72, and CMS reports a care index score of 8 with visits occurring in the last days of life for 59.3% of patients.
What areas and ZIP codes does this hospice serve?
It serves 36 ZIP codes from its Plano, Texas office in Collin County, according to CMS Care Compare data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 36 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Prim Palliative & Hospice Care Inc is organized as a for-profit hospice; ownership type is one factor among many and does not by itself indicate quality of care.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since October 1, 2021.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for people who are no longer pursuing curative treatment and are generally expected to have a limited life expectancy.
Does choosing hospice mean giving up treatment?
No. Hospice shifts the focus from curing an illness to comfort and quality of life, but patients continue to receive medical, nursing, and emotional support tailored to their needs.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Prim Palliative & Hospice Care Inc at (469) 328-7219 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice directly at (469) 328-7219 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, quality measures compared to state averages, service area coverage, and how care needs will be met; you can review these figures on Medicare Care Compare and confirm specifics by calling (469) 328-7219.
How do I verify this hospice on Medicare Care Compare?
You can view Prim Palliative & Hospice Care Inc's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/971696?state=TX.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.