Serenity Hospice Llc
Palm Springs, CA · Medicare-certified hospice (CCN 551570)
CMS process measure: 97.65 (state average 93.41 — above state average)
Serves: 35 ZIP codes (is yours included? →) · Phone: (760) 325-8718 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS gave Serenity Hospice a 3-star rating, with 81% saying they would definitely recommend it. Its CMS composite process score of 97.65 is above the California state average of 93.41.
Serenity Hospice serves 35 ZIP codes from its Palm Springs, California office in Riverside County.
Yes, Serenity Hospice LLC is Medicare-certified (CCN 551570, since November 18, 2009); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Serenity Hospice LLC is a for-profit hospice agency based in Palm Springs, California, serving families in Riverside County and the surrounding area. It has been Medicare-certified since November 18, 2009 (CCN 551570), meaning it has met federal health and safety standards for hospice providers for well over a decade.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Serenity Hospice a 3-star overall rating. Among respondents, 81% said they would definitely recommend this hospice to others, and 80% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process-of-care measure, which reflects how consistently core hospice care processes are delivered, Serenity Hospice scored 97.65, above the California state average of 93.41. CMS reported a care index score of 10 and noted that 18.0% of patients received visits from staff in the last days of life, as published in the same dataset.
Serenity Hospice reports serving 35 ZIP codes from its Palm Springs office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a physician certifies that a patient has a terminal prognosis; this profile does not include cost or coverage details beyond that. All figures above come from CMS Care Compare data and may reflect a limited survey sample size; where a measure is not listed here, CMS has not published it for this hospice, which is often due to small patient counts rather than any indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Serenity Hospice LLC has been Medicare-certified since November 18, 2009 (CCN 551570). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey data shows a 3-star overall rating, with 81% of caregivers saying they would definitely recommend Serenity Hospice and 80% rating their experience 9 or 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process-of-care score is 97.65, above the California state average of 93.41, according to CMS Care Compare.
What areas and ZIP codes does this hospice serve?
Serenity Hospice reports serving 35 ZIP codes from its Palm Springs office in Riverside County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 35 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Serenity Hospice LLC is a for-profit agency. Ownership type doesn't determine quality on its own; CMS quality measures like the CAHPS survey and process scores are better indicators to review.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since November 18, 2009.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a terminal prognosis.
Does choosing hospice mean giving up treatment?
No — hospice means shifting the focus of care toward comfort, symptom relief, and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice delivers care; please contact Serenity Hospice at (760) 325-8718 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care, contact Serenity Hospice directly at (760) 325-8718 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice compares to state averages on quality measures, and its service area — all of which are covered in this profile using CMS data; for specifics not covered here, contact the hospice at (760) 325-8718.
How do I verify this hospice on Medicare Care Compare?
You can look up Serenity Hospice LLC (CCN 551570) directly at https://www.medicare.gov/care-compare/details/hospice/551570?state=CA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.