Serenity Hospice Services, Llc
Metairie, LA · Medicare-certified hospice (CCN 191563)
CMS process measure: 96.41 (state average 96.14 — at state average)
Serves: 55 ZIP codes (is yours included? →) · Phone: (504) 366-3996 · Verify on Medicare Care Compare ↗
Serenity Hospice Services holds a 4-star CAHPS family caregiver rating, with 87% of caregivers saying they would definitely recommend it. On CMS's composite process measure, it scores 96.41, which is at the Louisiana state average of 96.14.
Serenity Hospice Services serves 55 ZIP codes from its Metairie, Louisiana office in Jefferson County.
Yes, Serenity Hospice Services is Medicare-certified, with CCN 191563, certified since 2001. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Serenity Hospice Services, LLC is a for-profit hospice based in Metairie, Louisiana, serving families in Jefferson County and the surrounding area. The hospice has been Medicare-certified since September 28, 2001, according to CMS Care Compare records.
In the CMS CAHPS family caregiver survey, Serenity Hospice Services received a 4-star rating. Among caregivers surveyed, 87% said they would definitely recommend this hospice to others, and 90% rated their overall experience of care between 9 and 10 out of 10. These figures reflect the experiences reported by family members of patients who received care from this hospice.
On CMS's composite process measure, which tracks how consistently a hospice follows recommended care processes, Serenity Hospice Services scored 96.41, which CMS classifies as at the state average of 96.14 for Louisiana. CMS also reports a care index score of 10 and notes that 31.0% of patients received visits in the last days of life, based on the most recent published data.
Serenity Hospice Services reports serving 55 ZIP codes from its Metairie office, indicating a fairly broad service area within the region.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data; families are encouraged to confirm current details directly with the hospice or on Medicare.gov.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Serenity Hospice Services is Medicare-certified (CCN 191563), and has been since September 28, 2001. The Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey gives this hospice a 4-star family caregiver rating, with 87% saying they would definitely recommend it and 90% rating their care experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 96.41, which CMS classifies as at the state average of 96.14 for Louisiana.
What areas and ZIP codes does this hospice serve?
Serenity Hospice Services reports serving 55 ZIP codes from its Metairie, Louisiana office in Jefferson County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 55 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a for-profit company. Ownership type does not by itself indicate quality; CMS's survey and quality measures give a more direct picture of caregiver experience.
How long has this hospice been Medicare-certified?
Serenity Hospice Services has been Medicare-certified since September 28, 2001.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped seeking a cure and typically have a limited life expectancy.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Serenity Hospice Services at (504) 366-3996 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin hospice care with this provider, contact them directly at (504) 366-3996 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You may want to ask about caregiver satisfaction ratings, how the hospice performs on CMS quality measures, and the size of its service area — all of which are reported for this hospice in the CMS data above.
How do I verify this hospice on Medicare Care Compare?
You can look up Serenity Hospice Services (CCN 191563) directly at https://www.medicare.gov/care-compare/details/hospice/191563?state=LA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.