Shepherd Hospice Care, Llc
New Albany, MS · Medicare-certified hospice (CCN 251709)
CMS process measure: 73.33 (state average 97.83 — below state average)
Serves: 17 ZIP codes (is yours included? →) · Phone: (662) 539-7086 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results for Shepherd Hospice Care, LLC, so no star rating or percent-recommend figure is available. CMS does report a composite process score of 73.33 for this hospice, compared to a Mississippi state average of 97.83, placing it below the state average on that measure.
Shepherd Hospice Care, LLC serves 17 ZIP codes from its office in New Albany, Mississippi, in Union County. Families should contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Shepherd Hospice Care, LLC is Medicare-certified, with CCN 251709, certified since October 29, 2020. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Shepherd Hospice Care, LLC is a for-profit hospice based in New Albany, Mississippi, serving Union County and the surrounding area. The hospice has been Medicare-certified since October 29, 2020, under CMS Certification Number (CCN) 251709.
According to CMS Care Compare data, CMS has not published CAHPS family caregiver survey results for this hospice — a star rating, percentage of caregivers who would definitely recommend the hospice, and percentage rating it 9 or 10 are not available. This is often the case for smaller hospices where too few surveys were completed to report reliably, and it should not be read as a sign of poor quality.
CMS does report a composite process measure for Shepherd Hospice Care, LLC of 73.33, compared to the Mississippi state average of 97.83 — placing this hospice below the state average on this measure. A care index score of 5 is also listed in CMS data, though CMS has not published a figure for the percentage of visits occurring in the last days of life for this hospice.
Shepherd Hospice Care, LLC's service area includes 17 ZIP codes from its New Albany office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. All figures above come from CMS Care Compare data; families should check the Care Compare website directly for the most current data vintage before making decisions.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Shepherd Hospice Care, LLC is Medicare-certified (CCN 251709, certified since October 29, 2020), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results (star rating, percent who would recommend, or percent rating 9-10) for this hospice, which is often the case with smaller patient counts rather than a reflection of poor care.
How does this hospice score on CMS quality measures compared to the state average?
CMS reports a composite process score of 73.33 for this hospice, compared to a Mississippi state average of 97.83, placing it below the state average on this measure. A care index score of 5 is also listed, though other measures such as visits in the last days of life have not been published by CMS.
What areas and ZIP codes does this hospice serve?
Shepherd Hospice Care, LLC serves 17 ZIP codes from its office in New Albany, Mississippi, in Union County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 17 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Shepherd Hospice Care, LLC is a for-profit hospice. Ownership type does not by itself determine care quality; CMS measures like the composite process score and CAHPS survey results are more direct indicators, where available.
How long has this hospice been Medicare-certified?
Shepherd Hospice Care, LLC has been Medicare-certified since October 29, 2020.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, focusing on comfort and symptom relief, while hospice care is for patients who have chosen to stop curative treatment and typically have a prognosis of six months or less, focusing entirely on comfort and quality of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care from curing an illness to comfort, dignity, and quality of life; it does not mean giving up care — patients still receive medical attention aimed at managing symptoms and pain.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Shepherd Hospice Care, LLC delivers services; please contact the hospice at (662) 539-7086 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Shepherd Hospice Care, LLC at (662) 539-7086 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction survey results, how the hospice's quality measures compare to the state average, what areas are served, and how to reach the care team; you can ask Shepherd Hospice Care, LLC these questions directly at (662) 539-7086.
How do I verify this hospice on Medicare Care Compare?
You can look up Shepherd Hospice Care, LLC (CCN 251709) directly at https://www.medicare.gov/care-compare/details/hospice/251709?state=MS to review the latest CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.