The Pines Hospice
Prescott, AZ · Medicare-certified hospice (CCN 031559)
CMS process measure: 96.35 (state average 94.29 — above state average)
Serves: 20 ZIP codes (is yours included? →) · Phone: (928) 632-0111 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said 86% would definitely recommend The Pines Hospice, and 82% rated their experience 9 or 10 out of 10. CMS has not published an overall CAHPS star rating, but the hospice's composite process score of 96.35 is above the Arizona state average of 94.29.
The Pines Hospice serves 20 ZIP codes from its Prescott, AZ office in Yavapai County. Families in that area can contact the hospice directly to confirm whether their specific address is included.
Yes, The Pines Hospice is Medicare-certified (CCN 031559, since 2005). The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies their eligibility.
About this hospice
The Pines Hospice is a for-profit hospice serving Prescott, Arizona and the surrounding Yavapai County area. It has been Medicare-certified since June 16, 2005 (CCN 031559), and today reaches families across 20 ZIP codes from its Prescott office.
According to CMS Care Compare survey data, 86% of family caregivers said they would definitely recommend The Pines Hospice, and 82% rated their overall experience 9 or 10 out of 10. CMS has not published an overall CAHPS star rating for this hospice, which often happens when the number of surveyed families is small; this does not indicate poor quality, only that CMS has not released that particular figure.
On CMS's composite process quality measure — a measure of whether recommended care processes were delivered — The Pines Hospice scored 96.35, above the Arizona state average of 94.29. CMS also reports a care index score of 9 and notes that 61.0% of patients received visits in the last days of life, based on the most recently published CMS Care Compare data.
The Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility; no cost details beyond that are included here. Families are encouraged to review the source data directly on Medicare Care Compare and to speak with the hospice about their specific needs and service area before making a decision.
Questions families ask
Does Medicare cover care from The Pines Hospice?
Yes. The Pines Hospice has been Medicare-certified since 2005 (CCN 031559), and the Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 86% of family caregivers said they would definitely recommend The Pines Hospice, and 82% rated their overall experience 9 or 10 out of 10. CMS has not published an overall star rating for this hospice.
How does this hospice score on CMS quality measures compared to the state average?
The Pines Hospice's composite process score is 96.35, which is above the Arizona state average of 94.29, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
The Pines Hospice serves 20 ZIP codes from its Prescott, Arizona office in Yavapai County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 20 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
The Pines Hospice is a for-profit hospice. Ownership type doesn't by itself indicate quality; CMS quality measures and family survey results offer more useful comparisons.
How long has this hospice been Medicare-certified?
The Pines Hospice has been Medicare-certified since June 16, 2005.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is generally for people with a life expectancy of six months or less as certified by a doctor.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up care, support, or medical attention.
Where is hospice care provided — at home or in a facility?
The CMS data provided doesn't specify care settings for The Pines Hospice; please contact the hospice at (928) 632-0111 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided doesn't include enrollment steps; contact The Pines Hospice at (928) 632-0111 to ask how to begin care and verify current details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about recommendation rates, quality scores, service area, and how care needs will be met; The Pines Hospice can be reached at (928) 632-0111 for these specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up The Pines Hospice directly at https://www.medicare.gov/care-compare/details/hospice/031559?state=AZ to see the latest CMS-published data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.