Upmc Western Maryland
Cumberland, MD · Medicare-certified hospice (CCN 211534)
CMS process measure: 97.12 (state average 98.78 — below state average)
Serves: 20 ZIP codes (is yours included? →) · Phone: (240) 964-9000 · Verify on Medicare Care Compare ↗
UPMC Western Maryland has a 5-star CAHPS rating from family caregivers, with 93% saying they would definitely recommend this hospice. Its composite process score of 97.12 is slightly below the Maryland state average of 98.78, according to CMS Care Compare data.
UPMC Western Maryland serves 20 ZIP codes from its Cumberland, MD office in Allegany County, according to CMS Care Compare data.
Yes, UPMC Western Maryland is Medicare-certified (CCN 211534, since 1995), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
UPMC Western Maryland is a non-profit hospice based in Cumberland, Maryland, serving families in Allegany County and the surrounding area. It has been Medicare-certified since October 20, 1995, meaning it has met federal standards for hospice care for nearly three decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this provider a 5-star overall rating. Among those surveyed, 93% said they would definitely recommend this hospice to others, and 89% rated their overall experience of care between 9 and 10 out of 10. These figures reflect the direct experiences of families whose loved ones received care here.
CMS also publishes a composite process measure, which looks at how consistently a hospice performs a set of recommended care processes. UPMC Western Maryland scored 97.12 on this measure, which is below the Maryland state average of 98.78. CMS reports it also served 52.6% of patients with a visit near the end of life, per the data provided.
This hospice's service area, as listed on Care Compare, covers 20 ZIP codes from its Cumberland office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. All figures above come from CMS Care Compare data and reflect the vintage of that published dataset; families should confirm current details directly with the hospice or on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. UPMC Western Maryland is Medicare-certified (CCN 211534) since October 20, 1995, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare reports a 5-star CAHPS rating, with 93% of family caregivers saying they would definitely recommend this hospice and 89% rating their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 97.12, which is below the Maryland state average of 98.78, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
According to Care Compare, it serves 20 ZIP codes from its Cumberland, Maryland office in Allegany County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 20 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
UPMC Western Maryland is a non-profit hospice. Ownership type is one factor among many; CMS quality and survey data can offer more direct insight into care experience.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since October 20, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those with a life-limiting illness who have chosen to stop curative treatment, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, support, or symptom management.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; contact UPMC Western Maryland at (240) 964-9000 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; contact UPMC Western Maryland at (240) 964-9000 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, staffing, services offered, and how care is coordinated; contact UPMC Western Maryland at (240) 964-9000 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can view UPMC Western Maryland's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/211534?state=MD.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.