Willowbrook Hospice, Llc
Cartersville, GA · Medicare-certified hospice (CCN 851535)
CMS process measure: 78.78 (state average 93.95 — below state average)
Serves: 125 ZIP codes (is yours included? →) · Phone: (470) 315-4728 · Verify on Medicare Care Compare ↗
Family caregivers gave Willowbrook Hospice an overall CAHPS rating of 2 stars, with 76% saying they would definitely recommend it. On CMS's composite process measure, it scored 78.78, below the Georgia state average of 93.95.
Willowbrook Hospice serves 125 ZIP codes from its Cartersville, Georgia office in Bartow County. This reflects the service area reported to CMS Care Compare.
Yes, Willowbrook Hospice is Medicare-certified, with CCN 851535, certified since August 19, 2020. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies their eligibility.
About this hospice
Willowbrook Hospice, LLC is a for-profit hospice located in Cartersville, Georgia, serving Bartow County and surrounding areas. It has been Medicare-certified since August 19, 2020 (CCN 851535).
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave Willowbrook Hospice an overall rating of 2 stars. In that survey, 76% of respondents said they would definitely recommend this hospice to others, and 75% rated their experience 9 or 10 out of 10.
On CMS's composite process measure — which reflects how consistently a hospice performs a bundle of recommended care processes — Willowbrook Hospice scored 78.78, compared to a Georgia state average of 93.95. CMS classifies this as below the state average. A separate care index score of 9 and a rate of 48.9% for visits in the last days of life are also reported by CMS, though families should review these figures directly on Care Compare for full context, since CMS does not always explain every measure in the same detail.
Willowbrook Hospice reports serving 125 ZIP codes from its Cartersville office, indicating a fairly broad service area.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures above come from CMS Care Compare data as published by CMS; families are encouraged to review the source directly for the most current information.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Willowbrook Hospice is Medicare-certified (CCN 851535) since August 19, 2020, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Willowbrook Hospice received an overall rating of 2 stars, with 76% of caregivers saying they would definitely recommend it and 75% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 78.78, which CMS classifies as below the Georgia state average of 93.95.
What areas and ZIP codes does this hospice serve?
Willowbrook Hospice reports serving 125 ZIP codes from its Cartersville, Georgia office in Bartow County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 125 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Willowbrook Hospice is a for-profit hospice; ownership type is one factor among several CMS reports, and families may want to weigh it alongside quality measures and survey results.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since August 19, 2020.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is generally for patients with a life expectancy of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support, but rather changing its goals.
Where is hospice care provided — at home or in a facility?
This is not specified in the CMS data provided; please contact Willowbrook Hospice at (470) 315-4728 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact Willowbrook Hospice at (470) 315-4728 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, quality measures compared to state averages, and how a hospice's services match a patient's needs; contact Willowbrook Hospice at (470) 315-4728 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Willowbrook Hospice directly at https://www.medicare.gov/care-compare/details/hospice/851535?state=GA to review its current CMS-reported data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.