Charlene Manor Extended Care Facility
Greenfield, MA · Medicare and Medicaid-certified nursing home (CCN 225304) · 123 certified beds
Health inspection: 2 · Quality measures: 3 · Staffing: 3
Federal fines: 4 totaling $127,926
Phone: (413) 774-3724 · Verify on Medicare Care Compare ↗
Charlene Manor Extended Care Facility has a CMS overall rating of 2 out of 5 stars, which is below the Massachusetts state average of about 3.04 stars. Its health inspection rating is 2 out of 5, and its staffing rating is 3 out of 5.
Charlene Manor reports total nurse staffing of about 3.75 hours per resident per day, including 0.58 RN hours per resident per day, with a nursing staff turnover rate of 50.7%. CMS gives the facility a staffing rating of 3 out of 5 stars.
Charlene Manor has 4 federal fines on record totaling $127,926.00, with no payment denials reported. CMS does not display an abuse icon for this facility, and it is not currently listed in the CMS Special Focus program.
About this facility
Charlene Manor Extended Care Facility is a non-profit nursing home in Greenfield, Franklin County, Massachusetts, certified for both Medicare and Medicaid since November 22, 1988. The facility maintains 123 certified beds with an average of 115.4 residents.
According to CMS Care Compare, Charlene Manor holds an overall star rating of 2 out of 5, which is below the Massachusetts state average of 3.04. The facility's health inspection rating is 2 out of 5, its quality measure rating is 3 out of 5, and its staffing rating is 3 out of 5.
Nurse staffing data reported to CMS shows total nurse hours per resident per day of 3.75, including 0.58 RN hours per resident per day. Nursing staff turnover is reported at 50.7%.
On penalties, CMS records show 4 federal fines totaling $127,926.00 for this facility. There are no payment denials on record.
Charlene Manor is part of the Integritus Healthcare chain, which operates 14 facilities with an average CMS rating of 2.8 across the chain. Ownership has not changed in the past 12 months, so current ratings reflect the present operator.
No abuse icon is displayed for this facility on CMS Care Compare, and it is not listed under the CMS Special Focus Facility program at this time.
This profile is based on data from CMS Medicare Care Compare; families should verify current details directly on Care Compare before making decisions.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Charlene Manor has an overall rating of 2 out of 5 stars, below the Massachusetts state average of 3.04.
Does this facility accept Medicare, Medicaid, or both?
It is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.75 hours per resident per day, with 0.58 RN hours per resident per day, and turnover of 50.7%. CMS rates staffing 3 out of 5 stars.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 4 fines totaling $127,926.00 and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No abuse icon is currently shown for this facility, and it is not listed in the CMS Special Focus program.
How large is this facility and how many residents live there?
Charlene Manor has 123 certified beds and an average of 115.4 residents.
Who owns this facility — and is it part of a chain?
It is a non-profit corporation and is part of the Integritus Healthcare chain, which includes 14 facilities with an average rating of 2.8.
How long has this facility been Medicare/Medicaid certified?
It has been certified since November 22, 1988.
What do the four different CMS star ratings mean?
CMS rates facilities on overall, health inspection, staffing, and quality measures; Charlene Manor scores 2, 2, 3, and 3 respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
The data provided does not specify service types; contact the facility at 4137743724 or verify on Medicare Care Compare.
What should I look for when touring this facility?
The provided data does not cover tour details; contact the facility at 4137743724 to arrange a visit.
How do I verify this facility's current record on Medicare Care Compare?
You can review the latest details at https://www.medicare.gov/care-compare/details/nursing-home/225304?state=MA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.