Civita Care Center At West River
Milford, CT · Medicare and Medicaid-certified nursing home (CCN 075377) · 120 certified beds
Health inspection: 3 · Quality measures: 5 · Staffing: 3
Federal fines: none on current record
Phone: (203) 876-5123 · Verify on Medicare Care Compare ↗
Civita Care Center At West River holds a CMS overall rating of 4 out of 5 stars, above the Connecticut state average of 2.99. Its health inspection rating is 3 stars and its staffing rating is 3 stars.
Civita Care Center At West River reports total nurse staffing of about 3.61 hours per resident per day, including 0.71 RN hours per resident per day, with a staffing star rating of 3. Nursing staff turnover is reported at 30.6 percent.
Civita Care Center At West River has no federal fines on record, with 0 fines totaling $0.00 and 0 payment denials. CMS does not display an abuse icon for this facility and it is not part of the Special Focus Facility program.
About this facility
Civita Care Center At West River is a Medicare and Medicaid certified nursing home located in Milford, Connecticut (South Central CT county). The facility is certified for 120 beds and reports an average daily census of 111.5 residents. It is operated under a for-profit, limited liability company ownership structure and has been certified since August 1992. Ownership has not changed in the past 12 months.
According to CMS Care Compare, Civita Care Center At West River holds an overall star rating of 4 out of 5, which is above the Connecticut state average of 2.99. Its component ratings are: health inspection rating of 3 stars, quality measure (QM) rating of 5 stars, and staffing rating of 3 stars.
Nurse staffing data show total nurse hours of 3.61 per resident per day, including 0.71 RN hours per resident per day. Nursing staff turnover is reported at 30.6%.
On penalties, CMS records show 0 federal fines totaling $0.00, meaning there are no federal fines on record for this facility. There are also 0 payment denials recorded. CMS does not list an abuse icon for this facility, and it is not designated under the Special Focus Facility program.
Civita Care Center At West River is part of the Civita Care Centers chain, which includes 6 facilities with a chain-wide average rating of 2.0 stars, lower than this facility's individual 4-star rating.
Source: CMS Care Compare (Medicare.gov Nursing Home data).
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
The facility has an overall CMS rating of 4 out of 5 stars, above the Connecticut state average of 2.99.
Does this facility accept Medicare, Medicaid, or both?
It is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.61 hours per resident per day, including 0.71 RN hours, with a staffing rating of 3 stars and nursing turnover of 30.6%.
Does this facility have federal fines or penalties on record?
No, CMS records show 0 fines totaling $0.00 and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No, CMS does not display an abuse icon for this facility, and it is not designated as a Special Focus Facility.
How large is this facility and how many residents live there?
It is certified for 120 beds with an average daily census of 111.5 residents.
Who owns this facility — and is it part of a chain?
It is a for-profit, limited liability company that is part of the Civita Care Centers chain, which includes 6 facilities with an average rating of 2.0 stars.
How long has this facility been Medicare/Medicaid certified?
It has been certified since August 4, 1992.
What do the four different CMS star ratings mean?
CMS publishes an overall rating along with separate ratings for health inspections, quality measures, and staffing; this facility scores 3, 5, and 3 stars respectively, combining to an overall 4-star rating.
Does this facility offer short-term rehabilitation as well as long-term care?
The data provided does not specify service types; contact the facility at 2038765123 and verify on Medicare Care Compare (https://www.medicare.gov/care-compare/details/nursing-home/075377?state=CT).
What should I look for when touring this facility?
The data provided does not address tours; contact the facility at 2038765123 to arrange a visit and verify current details on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can view the latest official record at https://www.medicare.gov/care-compare/details/nursing-home/075377?state=CT.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.