Complete Care At Oak Ridge Llc
Charleston, WV · Medicare and Medicaid-certified nursing home (CCN 515174) · 74 certified beds
Health inspection: 3 · Quality measures: 3 · Staffing: 2
Federal fines: 1 totaling $16,039
Phone: (304) 347-4372 · Verify on Medicare Care Compare ↗
Complete Care At Oak Ridge has a CMS overall star rating of 3 out of 5, which is at the West Virginia state average of about 3 stars. Its health inspection rating is also 3 stars, while its staffing rating is 2 stars.
Complete Care At Oak Ridge reports total nurse staffing of about 3.65 hours per resident per day, including 0.67 RN hours per resident per day, with a CMS staffing rating of 2 out of 5. Nursing staff turnover is reported at 51.4%.
CMS records show Complete Care At Oak Ridge has 1 federal fine on record totaling $16,039.00, with no payment denials reported. There is no abuse icon or Special Focus Facility designation noted for this facility in the available CMS data.
About this facility
Complete Care At Oak Ridge LLC is a Medicare and Medicaid certified nursing home in Charleston, Kanawha County, West Virginia. The facility is certified for 74 beds and reports an average daily census of 71.2 residents. It is operated as a for-profit corporation and has been federally certified since October 2000. Ownership has not changed in the past 12 months.
According to CMS Care Compare, the facility holds an overall star rating of 3 out of 5, which is at the state average of 2.98 for West Virginia. Its component ratings are: health inspection rating of 3, staffing rating of 2, and quality measure (QM) rating of 3.
Nurse staffing data show total nurse hours per resident per day of 3.65, including 0.67 RN hours per resident per day. Nursing staff turnover is reported at 51.4%.
On penalties, CMS records 1 federal fine totaling $16,039.00 for this facility, with 0 payment denials recorded. There is no abuse icon or Special Focus Facility designation associated with this listing in the provided data.
Complete Care At Oak Ridge LLC is part of the Complete Care chain, which operates 85 facilities nationally with an average chain rating of 3.1 stars.
Data source: CMS Medicare Care Compare.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
The facility has an overall rating of 3 out of 5 stars, which is at the West Virginia state average of 2.98.
Does this facility accept Medicare, Medicaid, or both?
Yes, it is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.65 hours per resident per day, including 0.67 RN hours, with a staffing star rating of 2 out of 5. Nursing staff turnover is reported at 51.4%.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 1 fine totaling $16,039.00, and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The data provided does not indicate an abuse icon or Special Focus Facility status for this facility.
How large is this facility and how many residents live there?
The facility is certified for 74 beds with an average daily census of 71.2 residents.
Who owns this facility — and is it part of a chain?
It is owned as a for-profit corporation and is part of the Complete Care chain, which includes 85 facilities nationally with an average rating of 3.1 stars.
How long has this facility been Medicare/Medicaid certified?
The facility has been certified since October 1, 2000.
What do the four different CMS star ratings mean?
CMS rates facilities on an overall score plus three components — health inspections, staffing, and quality measures — each scored 1 to 5 stars; this facility scores 3, 3, 2, and 3 respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
The provided data does not specify service lines; please contact the facility at 304-347-4372 and verify details on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 304-347-4372 to arrange a visit and review its full inspection record on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can view the most current CMS data for this facility at https://www.medicare.gov/care-compare/details/nursing-home/515174?state=WV.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.