Havenwood-Heritage Heights
Concord, NH · Medicare and Medicaid-certified nursing home (CCN 305016) · 70 certified beds
Health inspection: 2 · Quality measures: 4 · Staffing: 4
Federal fines: none on current record
Phone: (603) 224-5363 · Verify on Medicare Care Compare ↗
Havenwood-Heritage Heights has a CMS overall star rating of 2 out of 5, which is below the New Hampshire state average of 3.08. Its health inspection rating is 2 out of 5, and its staffing rating is 4 out of 5.
Havenwood-Heritage Heights reports total nurse staffing of about 5.23 hours per resident per day, including roughly 1.03 RN hours per resident per day, with a CMS staffing rating of 4 out of 5. Nursing staff turnover data was not reported in the available CMS data.
Havenwood-Heritage Heights has no federal fines on record, with 0 fines totaling $0.00 and no payment denials noted by CMS. There is no abuse icon or Special Focus Facility designation indicated in the available data for this facility.
About this facility
Havenwood-Heritage Heights is a non-profit corporation-owned nursing home in Concord, New Hampshire (Merrimack County), first approved for Medicare and Medicaid certification on July 8, 1969. It is certified for 70 beds and has an average daily census of 64.3 residents, and it accepts both Medicare and Medicaid.
According to CMS Care Compare, the facility holds an overall star rating of 2 out of 5, which is below the New Hampshire state average of 3.08. The health inspection rating is 2 out of 5, the quality measure (QM) rating is 4 out of 5, and the staffing rating is 4 out of 5.
Nurse staffing data reported to CMS shows total nurse staffing of 5.23 hours per resident per day, including 1.03 RN hours per resident per day. Nursing staff turnover figures were not provided in the available data.
On penalties, CMS records show no federal fines on record for this facility (0 fines totaling $0.00) and no payment denials on record.
There is no indication in the provided data that CMS has applied an abuse icon to this facility, and no Special Focus Facility designation is noted in the data provided.
No chain affiliation is indicated in the available data. Ownership has not changed in the past 12 months according to the data provided.
This profile is based on data sourced from CMS Care Compare; families should verify current details directly on the Care Compare website before making a decision.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Havenwood-Heritage Heights has an overall rating of 2 out of 5, which is below the New Hampshire state average of 3.08.
Does this facility accept Medicare, Medicaid, or both?
Yes, it accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 5.23 hours per resident per day, including 1.03 RN hours per resident per day; nursing turnover was not reported in the data, and the CMS staffing rating is 4 out of 5.
Does this facility have federal fines or penalties on record?
No, CMS records show 0 fines totaling $0.00 and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The data provided does not indicate an abuse icon or a Special Focus Facility designation for this facility.
How large is this facility and how many residents live there?
It is certified for 70 beds with an average daily census of 64.3 residents.
Who owns this facility — and is it part of a chain?
It is owned by a non-profit corporation, and no chain affiliation is indicated in the available data.
How long has this facility been Medicare/Medicaid certified?
It was first approved for certification on July 8, 1969.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus separate ratings for health inspections, staffing, and quality measures; here they are overall 2, health inspection 2, staffing 4, and quality measures 4, all out of 5.
Does this facility offer short-term rehabilitation as well as long-term care?
The provided data does not specify service offerings; contact the facility at (603) 224-5363 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at (603) 224-5363 to arrange a visit and verify current conditions on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the facility's full record at https://www.medicare.gov/care-compare/details/nursing-home/305016?state=NH.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.