Highland Palms Healthcare Center
Highland, CA · Medicare and Medicaid-certified nursing home (CCN 056024) · 99 certified beds
Health inspection: 4 · Quality measures: 4 · Staffing: 2
Federal fines: none on current record
Phone: (909) 862-0611 · Verify on Medicare Care Compare ↗
Highland Palms Healthcare Center has a CMS overall rating of 4 stars, above the California state average of 3.16 stars. Its health inspection rating is 4 stars, while its staffing rating is lower, at 2 stars.
Highland Palms Healthcare Center reports total nurse hours of 3.83 per resident per day, with RN hours of 0.26 per resident per day, a nursing staff turnover rate of 39.3%, and a CMS staffing rating of 2 stars.
Highland Palms Healthcare Center has no federal fines on record, with 0 fines totaling $0.00 and no payment denials reported by CMS. There is no abuse icon or Special Focus Status listed for this facility in the available data.
About this facility
Highland Palms Healthcare Center is a Medicare and Medicaid certified nursing home in Highland, San Bernardino County, California. The facility has been certified since 1973 and is licensed for 99 beds, with an average of 91.2 residents. Ownership is a for-profit limited liability company, and the facility is part of the Pacs Group chain, which operates 274 facilities nationwide with an average CMS rating of 2.9 stars. Ownership has not changed in the last 12 months, so current ratings reflect the present operator.
According to CMS Care Compare, Highland Palms holds an overall rating of 4 stars, above the California state average of 3.16 stars. Its health inspection rating is 4 stars, its quality measure rating is 4 stars, and its staffing rating is 2 stars — the lowest of the four component ratings.
Nurse staffing data reported to CMS shows total nurse hours of 3.83 per resident per day, with registered nurse (RN) hours of 0.26 per resident per day. Nursing staff turnover is reported at 39.3%.
On penalties, CMS records show no federal fines on record for this facility (0 fines totaling $0.00) and no payment denials. There is no abuse icon flag and no Special Focus Status listed for this facility in the provided data.
Families should review the full inspection and staffing history directly on CMS Care Compare, as this profile reflects data as reported at time of listing.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Highland Palms Healthcare Center has a CMS overall rating of 4 stars, above the California state average of 3.16 stars.
Does this facility accept Medicare, Medicaid, or both?
The facility accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse hours are 3.83 per resident per day, with RN hours of 0.26 per resident per day, and nursing turnover is 39.3%; the CMS staffing rating is 2 stars.
Does this facility have federal fines or penalties on record?
No, CMS records show 0 fines totaling $0.00 and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No abuse icon or Special Focus Status is listed for this facility in the available CMS data.
How large is this facility and how many residents live there?
The facility is certified for 99 beds and has an average of 91.2 residents.
Who owns this facility — and is it part of a chain?
Highland Palms is owned by a for-profit limited liability company and is part of the Pacs Group chain, which includes 274 facilities with an average rating of 2.9 stars.
How long has this facility been Medicare/Medicaid certified?
The facility has been certified since 1973.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus three component ratings — health inspections, staffing, and quality measures; Highland Palms scores 4, 4, 2, and 4 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not included in the provided CMS data; contact the facility at 9098620611 and verify on Medicare Care Compare.
What should I look for when touring this facility?
This information is not included in the provided data; contact the facility at 9098620611 to arrange a tour.
How do I verify this facility's current record on Medicare Care Compare?
You can view the current record at https://www.medicare.gov/care-compare/details/nursing-home/056024?state=CA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.