Highlands Living Center
Pittsford, NY · Medicare and Medicaid-certified nursing home (CCN 335786) · 122 certified beds
Health inspection: 2 · Quality measures: 2 · Staffing: 2
Federal fines: none on current record
Phone: (585) 383-1700 · Verify on Medicare Care Compare ↗
Highlands Living Center has a CMS overall star rating of 2 out of 5, which is below the New York state average of 3.03 stars. Its health inspection rating and staffing rating are also both 2 out of 5 stars.
Highlands Living Center reports total nurse staffing of 3.55 hours per resident per day, including 0.45 RN hours per resident per day, with a nursing staff turnover rate of 60.3%. CMS gives this facility a staffing star rating of 2 out of 5.
Highlands Living Center has no federal fines on record, with 0 fines totaling $0.00 and no payment denials reported by CMS. The data provided does not indicate an abuse icon or Special Focus Facility status for this facility.
About this facility
Highlands Living Center is a non-profit nursing home in Pittsford, Monroe County, New York, certified for 122 beds with an average daily census of 115.3 residents. The facility has been Medicare and Medicaid certified since July 10, 1995 and accepts both Medicare and Medicaid.
According to CMS Care Compare, Highlands Living Center has an overall star rating of 2 out of 5, which is below the New York state average of 3.03. Its component ratings are also 2 stars each: health inspection rating of 2, quality measure rating of 2, and staffing rating of 2.
Nurse staffing data reported to CMS shows total nurse staffing hours of 3.55 hours per resident per day, including 0.45 RN hours per resident per day. Nursing staff turnover is reported at 60.3%.
On penalties, CMS records show no federal fines on record (0 fines totaling $0.00) and no payment denials for this facility.
CMS data provided does not indicate that Highlands Living Center displays the abuse warning icon, and no Special Focus Facility status is indicated in the data provided. There is no indication in the data that this facility is part of a multi-facility chain, and CMS data indicates no change in ownership within the past 12 months.
This profile is based on data from CMS Care Compare (Medicare.gov) as supplied to this listing; families should verify current details directly on Care Compare before making decisions.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Highlands Living Center has an overall CMS rating of 2 out of 5 stars, below the New York state average of 3.03.
Does this facility accept Medicare, Medicaid, or both?
It accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.55 hours per resident per day, including 0.45 RN hours per resident per day, with 60.3% nursing turnover; the staffing star rating is 2 out of 5.
Does this facility have federal fines or penalties on record?
No, CMS records show 0 fines totaling $0.00 and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The data provided does not indicate an abuse icon or Special Focus Facility status for this facility.
How large is this facility and how many residents live there?
It is certified for 122 beds and has an average daily census of 115.3 residents.
Who owns this facility — and is it part of a chain?
It is owned by a non-profit corporation, and the data provided does not indicate it is part of a multi-facility chain.
How long has this facility been Medicare/Medicaid certified?
It has been certified since July 10, 1995.
What do the four different CMS star ratings mean?
CMS rates facilities on overall quality, health inspections, quality measures, and staffing; Highlands Living Center scores 2 out of 5 on all four.
Does this facility offer short-term rehabilitation as well as long-term care?
The data provided does not specify rehabilitation services; contact the facility at (585) 383-1700 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at (585) 383-1700 and verify on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the current details at https://www.medicare.gov/care-compare/details/nursing-home/335786?state=NY.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.